Front Office Associate

Job Overview RAYUS Radiology is seeking a Front Office Associate for a part‑time position Monday‑Friday, 5:30 pm–10:30 pm. The role includes patient greeting, registration, phone support, scheduling, insurance verification, and general front‑office duties. Pay ranges from $16.09 to $23.27 per hour based on experience, with DailyPay available for eligible employees during the initial set‑up period. Responsibilities Registration (55%) Greet and check‑in patients scheduled for imaging services, process payments and co‑pays. Answer phones and handle calls efficiently and friendly. Field phone calls appropriately for Center Team Members. Act as liaison between imaging technologists and patients, relaying scanner status and clinic information. Maintain front‑office lobby organization by arranging magazines, coffee supplies and general cleanup. Order office supplies as needed. Maintain a supply of patient information sheets. Push patient imaging via electronic interfaces. Complete patient appointment confirmation calls and provide preparation instructions. Fax/scan reports, billing information, and medical release forms as requested. Scheduling (20%) Arrange transportation, interpreters, and hotel accommodations for patients when appropriate. Enter and submit patient exam orders. Verify patient exam orders match exam schedules. Schedule referrals and ensure proper authorizations are obtained. Schedule walk‑in patients. Process requests for image orders and CDs from referring physicians and patients. Maintain an up‑to‑date accurate database of all current and potential referring physicians. Insurance (20%) Verify patient’s insurance coverage. Pre‑certify all patient exams with the insurance company. Obtain insurance authorizations. Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers for pre‑authorization before appointments. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines. Other Tasks (5%) Complete other tasks and projects as assigned. Required Qualifications High School Diploma or equivalent. One year of customer service experience. Proficient in using computer systems and typing. Working knowledge of Microsoft Office Suite – Outlook, Word, Teams, Excel. Preferred Qualifications Previous medical office experience. Medical terminology and office background knowledge. Insurance knowledge. Bilingual proficiency. Benefits Benefits (based on eligibility) include medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay; and many more. RAYUS Radiology is an equal‑opportunity employer, Veterans, and disabled persons are encouraged to apply. #J-18808-Ljbffr