Manager of Behavioral Health Services - EAP/Work-Life Services

Work location – Hybrid 2 The role requires associates to be in‑office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. Alternate locations may be considered if candidates reside within a commuting distance from an office. Work hours: 8:30 am – 5:00 pm PST If you are not within a reasonable commuting distance from the posting location(s) you will not be considered for employment, unless an accommodation is granted as required by law. About the Role The Manager of Behavioral Health Services – EAP Work‑Life Services manages a team of licensed clinicians and support staff responsible for telephonic crisis intervention, substance abuse/biopsychosocial assessments, employer services (such as management consultations and supervisory referrals), and connecting members or providers with available resources. The manager leads quality improvement, process redesign, policy revision, and quality control for a 24/7 inbound and outbound call center. They train and coach staff, maintain relationships with members, clients, and providers, and provide support to internal stakeholders such as vendors, compliance, and infrastructure teams. Primary Duties Provide resource support for behavioral health programs. Identify and recommend revisions to policies and procedures. Ensure staff adheres to accreditation guidelines. Support quality improvement activities. Assist with implementation of cost‑of‑care initiatives. Attend meetings to review utilization management and case‑management processes and discuss facility issues. Hire, train, coach, counsel, and evaluate direct reports. Licensure Requirements Current, active, unrestricted license (RN, LCSW, LMHC, LPC, LMFT, clinical psychologist, or equivalent) in applicable states or territory of the United States. For states that do not require licensure, a Board‑Certified Behavioral Analyst (BCBA) is acceptable if the role performs UM approvals only, reviews ABA service requests only, and is supervised by licensed staff. Education/Experience Requirements Prior experience in a managed care setting. Master’s degree (MS) in social work, counseling, psychology, or a related behavioral health field, or a nursing degree with a minimum of 5 years of clinical experience in facility‑based and/or outpatient psychiatric and chemical dependency treatment, plus prior EAP experience; or an equivalent combination of education and experience. Preferred Qualifications, Skills, and Experiences Experience applying clinical and policy knowledge across the continuum of behavioral health treatment. Certified Employee Assistance Professional (CEAP) certification. Experience in PST or MST time zones is preferred; other time zones are acceptable if the candidate can work 8:30 am–5:00 pm PST. Salary Salary range: $88,880 to $159,984 (based on location: California, Colorado, Nevada). Benefits In addition to salary, the role includes a comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401(k) contribution, and other standard benefits. Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Legal Notices Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. #J-18808-Ljbffr Elevance Health