Security Support Clerk/GCIII

TDEC (The Data Entry Company), a nationally recognized Business Processing Outsourcing Organization (BPO), seeks a Security Support Clerk to support a federal agency in Boyers, PA.

*The Security Support Clerk will be on-site to start with the potential to go fully remote*

Duties and Responsibilities:

Administrative support

Administrative personnel are responsible for all aspects of the processing of E-QIP request, staffing

the helpdesk, and assisting in the administration of the PIV Card Management Program. Personnel

must have previous access and working knowledge of PIPS and e-QIP systems is required. Personnel

must have working knowledge of e-QIP screening requirements and required materials for OPM

Tiered-level investigations.

E-QIP Program Responsibilities: actions includes the preparation of investigative requests,

screening of e-QIP submissions, monitoring E-QIP request throughout the process, creation of

files (hardcopy and electronic), tracking and monitoring of investigative material and other

requirements that relates to the processing of E-QIP request. Additional responsibilities

include the following:

• In accordance with OPM’s INV 15 (Requesting OPM Personnel Investigations), must fully screen and release/reject no fewer on average than 25 E-QIP cases per day completeness and accuracy;

• Must possess the ability to identify discrepancies and missing information from investigative forms (e-QIP Standard Forms 85, 85P, 86, Standard Form 306, various investigative releases). No more than .05% of cases processed returned from second review or scheduling as unacceptable;

• Successfully communicate via email, telephone and/or fax to personnel being processed for investigation to address incomplete or discrepant information and the scheduling of investigations.

• Assist with the processing and handling of case material receipts to include matching the receipts with the appropriate case and tracking unassigned piece

• 100% ID documentation verification for all submitted material or refer to Security Officer of any questionable or concerns upon identification;

Helpdesk Responsibilities:

• Represent OPM in a favorable and professional manner with no more than 2 complaints being received monthly from customers

• Provide assistance to applicants when accessing e-QIP and completing the e-QIP forms and process;

• Assist individuals with setting up appointments at the Boyers PIV site.

Benefits

• Wages & Fringe Benefits
• Health & Welfare Benefits
• Paid Time Off and Holiday Pay
• Aetna Health Insurance
• Dental, Vision, and Life Insurance
• Direct Deposit and Wisely Pay available
• Generous 401(k) program
• Legal Shield and Identity Theft Protection

TDEC is an Equal Opportunity Employer / Veteran / Disabled.