Director, Data Governance, Quality, & Protection

The Director of Data Governance, Quality, and Protection will lead and be accountable for the establishment and ongoing operational management of an enterprise Data Governance, Quality and Protection program at T-Mobile. This role will lead an organization-wide effort to establish processes, committees, documentation, data ownership, stewardship, and ongoing adherence to all data management policies, procedures, and data governance framework. This position requires the ability to lead cross-functional teams and leaders both strategically and tactically and collaborate well vertically and horizontally throughout the organization. This leader must be able to effectively communicate, demonstrate solid organization skills, and have the ability to lead enterprise level initiatives.The Director of Data Governance, Quality, and Protection is a dynamic role responsible the vision, strategy, technical solution delivery, leadership, coaching and growth of teams providing data governance, quality, and protection solutions for the enterprise. More specifically, this leader must leverage their in depth experience of data governance, catalog, quality, scanning, encryption, and customer data compliance tools and regulations to maximize the investment, improve quality and efficiency, ensure protection, and comply with government regulations associated with security, privacy, and consent. Most often leading teams of 50+ FTE., as well as large teams of onshore and offshore contracting companies, and managing CAPEX / OPEX budget $15M - $50M. Direct reporting line includes Senior Managers and Managers who are directly or indirectly responsible toward achievement or improvement of core business product metrics and directly responsible for technology metrics. As a strategist and visionary, the Director develops the deepest level understanding of customer (internal or external) needs and wants, as well as in-depth knowledge of regulations associated with the use and storage of customer data such as CCPA, CPRA, COPPA, DNS, DNC, GPC, and USGCI. This strategy extends beyond the product and technology to include strategy and Org design for the organization as well. The Director is also responsible for attracting, hiring, retaining a high performing, full stack, team of Product Managers, Software Developers, architects, other members of technical staff. Finally, the Director is also directly accountable for developing strong and productive relationships outside direct teams with Customers teams, partner organizations, dependent technology teams, and supporting vendors.Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills.Mastery level understanding of customer experience.Mastery level understanding of platform technologies and components such as security, performance, optimization, API integration.Experience in delivering large and complex business/technology initiatives.In-depth subject matter expertise in several core wireless technology related areas.Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.Mastery of requirements elicitation and writing skills including the ability to write concisely and clearly for different audiences.Experience with Agile backlog/project management tools.Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.Proven ability to communicate with Leadership effectively and efficiently, as well as technical and non-technical audiences, while employing a high degree of collaboration and influence.Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.Bachelor’s Degree in Computer Science, Engineering, IT or equivalent experience.6 – 8 years of relevant technology portfolio management experience using progressive software development lifecycle tools.5 – 8 years of experience managing teams of 5 or more Manager level direct reports with skip level employees in Product Management organization.10+ years of relevant technology portfolio management experience using progressive software development lifecycle tools. Advanced level understanding of customer experience. Knowledge of US and international regulations and laws related to IT-related compliance standards within the financial services industry.Strategy, Vision, AnalysisDevelops and maintains strategic partnerships with senior internal customers within and outside of technology organization. Intimately understands their business strategies, generates new ideas, and develops a full stack product and technology strategy that is appropriately aligned. This covers individual product & technology strategy as well as overarching strategy for portfolio / platform(s).May also be accountable and responsible for the business strategy (revenue, growth), depending on the product.Creates, owns, plans and manages a portfolio of high-quality products & services through a lifecycle of envisioning, investing, innovating, sustaining, and retiring. Defines KPI’s and metrics to measure Product and technical performance.Responsible for both internal and external software development (on all aspects of cycle) required to deliver products.Provides review and guidance to Product Management team on product vision, strategy, roadmap for product(s) or group of products, methods and frequency of customer research and feedback, ROI analysis / funding, including identification and remediation of possible gaps.Works with customer teams and leadership to install manageable, lean funding and budget process. Ensures team activities, scope, priorities align with funding and budgeted priorities.Regularly cascades to direct reports Vision, Strategy, and goal-based communications from executive and direct leadership.Develops change management and communications plans and executes or drives execution connected with internal change initiatives originated by direct leadership or ETS leadership.Regularly conducts organizational design thinking/strategy to best structure the team and leverage resources, using a mix of employee, managed services, and other partners where applicable. This includes periodic review of current and anticipated aggregate staffing capacity.Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.Supports learning and adoption of Lean principles and processes within Product Management team.Maintains knowledge of new developments in area of specialty and incorporates these innovations where appropriate. Drives innovation, thought leadership, improvement and adoption of industry leading practices in areas of Customer Innovation, Customer Experience, Scaled Agile Product Delivery, Lean Product Delivery, CI/CT/CD, cloud, microservices, container architecture.Accountable for department budget, delivery and service performance, optimizing cost of service delivery, ensuring services are meeting or exceeding service levels.Contribute to overall ETS strategy, policies and processes.Define frameworks and enable capabilities to support development teams in modernizing legacy application architecture and infrastructure to empower CI/CDBusiness & Technical ExecutionOversee, control and manage budget of capex/opex $15M - $50M.Regularly provides review and guidance to Product Management team on execution related responsibilities. This includes: Product Backlog structure and prioritization, process. Participation in Big Room (Program Increment) planning, and other major Agile sessions and ceremonies.Customer reviews and demos.Customer and Leadership level communications.Fosters strong working relationships with high dependency delivery teams outside of reporting vertical (Engineering, other ETS teams outside immediate reporting structure).Responsible for technical operations of software, 24/7 response, telemetry, overall health of products, and Site Reliability Engineering (SRE) operational functions.Supports team response or fields and responds. forwards customer or Leadership escalations, as appropriate. Equal Employment OpportunityWe take equal opportunity seriously—by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. T-Mobile USA, Inc. maintains a drug-free workplace. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T-Mobile's workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination.Brand: T-MobileJob ID: 186895BREmployment Type: Full TimeJob Area: Information TechnologyFunction: Information Systems ManagerIndustry: Internet General