Medical Customer Care Specialist

Job Description

Job Description

Make an Impact Where It Matters Most

On Demand is a trusted Ohio provider of outpatient counseling and medication-assisted treatment (MAT). We support individuals working toward lasting recovery from mental health and substance use disorders.

Schedule:  Full time

Location:  Austintown

Position Overview: The Customer Care Specialist is the first point of contact for individuals seeking services, ensuring each interaction is handled with professionalism, compassion, and empathy. This role supports patients on
their recovery journey by answering questions, advocating for treatment, and fostering a positive client
experience.

Essential Functions:

• Manage incoming client calls and interactions, respond to general inquiries, schedule service
  appointments, and obtain prior authorizations when required.
• Coordinate transportation services for clients.
• Conduct outreach regarding referrals and follow up with clients.
• Accurately and promptly enter applicant and medical information into the electronic medical record
  (EMR).
• Communicate relevant client information and service updates to appropriate staff.
• Maintain patient-facing and work areas in a clean, organized, and welcoming condition.
• Safeguard protected health information and maintain confidentiality in accordance with HIPAA
  requirements.

Qualifications:

• Must be at least 18 years of age.
• High School Diploma or GED
• Successful completion of BCI/FBI background check and pre-employment drug screen.
• Prior experience in a medical office or clinical unit required.

Benefits:

• Competitive wages.
• Company-sponsored life insurance at no cost to employee.
• Medical, Vision and Dental insurance and supplemental insurances.
• 401K

EOE/DFWP