Solution Architect

ServiceNow Solution Architect

Location: Remote, NY Employment Type: Contract Compensation Expectation: $90-100/hour

The Company: A global enterprise technology company delivering cloud-based workflow and AI-driven solutions that help organizations modernize operations and accelerate digital transformation.

The Role of Solution Architect

We are seeking a Solution Architect to support AI-driven implementation and adoption initiatives across enterprise customers. This role will partner closely with product, engineering, and delivery teams to design and pilot standardized implementation packages that accelerate time-to-value and improve customer outcomes. The Solution Architect will play a key role in shaping how AI-enabled solutions are deployed.

Key Responsibilities

• Advise customers on best practices for implementing standardized, AI-enabled solutions to accelerate adoption.
• Partner with product management, engineering, and delivery teams to design and refine implementation frameworks.
• Support pilot programs with enterprise customers and strategic partners.
• Contribute to documentation, reference architectures, and thought leadership materials.
• Stay current on AI, GenAI, and emerging technologies to enhance delivery strategies.
• Assist with enablement and training materials for internal teams and partners.

Knowledge & Experience

• 6+ years of experience in ServiceNow solution architecture or enterprise platform implementation.
• 5+ years of experience in a technology advisory or enterprise implementation role, with a focus on AI, Machine Learning, or Data Science.
• Proven track record delivering ServiceNow implementations in production environments.
• Experience working in technology advisory, consulting, or enterprise delivery roles.
• Strong understanding of AI/ML concepts and their application within enterprise platforms preferred.
• Excellent communication skills with the ability to translate technical concepts for diverse audiences.
• Experience working in Agile environments and collaborating across cross-functional teams.
• Customer-focused mindset with strong problem-solving capabilities.
• Travel up to 50% is expected.

Preferred

• ServiceNow certifications (CSA, CIS, or advanced architecture certifications).
• Experience supporting large-scale digital transformation or AI-driven initiatives.
• Strong network within the ServiceNow or enterprise technology ecosystem.

This client requires that a background check be completed. A background check is required to protect our company/client and its stakeholders by ensuring that we hire individuals with a trustworthy history, which helps maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes a culture of integrity within the organization.

Benefits Offered: Employer provides access to:

• 3 levels of medical insurance for you and your family
• Dental insurance for you and your family
• 401k
• Overtime: New York State has the following sick leave policy: accrue 1 hour for every 30 hours worked up to 40 hours. Workers in New York city are also eligible for 32 unpaid sick hours upon start. If you are based in a different state, please inquire about that state's sick leave policy.