Assistant General Manager- Holiday Inn Times Square

Assistant General Manager

SUMMARY:

Assistant General Manager (AGM) partners with the Area General Manager to oversee all aspects of hotel operations financial performance and team development. This role provides day-to-day operational leadership across all departments acts as General Manager in the GMs absence and is a critical member of the propertys executive team. The AGM is a driven versatile hospitality leader who leads by example develops talent at all levels and is committed to delivering exceptional results for guests associates and ownership.

RESPONSIBILITIES:

Operations & Property Leadership

Partner with the Area General Manager to oversee all hotel departments including Rooms Food & Beverage (where applicable) Sales Housekeeping and Engineering.

Assume full responsibility for hotel operations in the Area General Managers absence.

Lead daily stand-ups department head meetings and operational debriefs to align the team on priorities and performance.

Monitor SOPs across all departments and drive accountability for consistent execution of brand and M&R standards.

Respond to and resolve elevated guest complaints and operational issues with urgency and professionalism.

Financial Performance

Assist in the development and management of the propertys annual operating budget and capital plan.

Monitor departmental P&L performance labor productivity and expense management against targets.

Identify and execute revenue opportunities across Rooms ancillary services and cost-saving initiatives.

Prepare and present operational and financial performance reports to the Area General Manager and ownership as required.

Team Development & Culture

Lead coach and develop department heads and supervisors in alignment with M&Rs leadership expectations.

Partner with People & Culture on recruitment onboarding performance management and succession planning.

Foster a culture of engagement accountability and continuous improvement across all associate levels.

Champion M&R training initiatives and brand certification programs for department heads and front-line staff.

Guest Experience & Brand Compliance

Ensure all brand franchise standards and M&R operating protocols are consistently met across all departments.

Monitor guest satisfaction metrics and lead cross-departmental action planning to drive improvements.

Build relationships with key guests corporate accounts and loyalty members to strengthen the hotels reputation.

Ensure the property is always audit-ready for brand quality assurance inspections.

Administrative & Compliance

Ensure compliance with all local state and federal regulations including labor law health and safety and licensing.

Oversee vendor and contract management in coordination with the General Manager.

Manage key operational systems and technology platforms across the property.

Physical Requirements

This role requires regular mobility throughout the property the ability to stand and walk for extended periods and occasional lifting of up to 30 lbs. Must be available for a variable schedule including early mornings evenings weekends and holidays based on business needs.

Education & Experience

• Bachelors degree in Hospitality Management Business Administration or a related field required.
• Minimum 57 years of progressive hotel operations experience with at least 23 years at a department head or above level.
• Multi-brand or multi-property experience strongly preferred (Marriott Hilton IHG Choice Wyndham familiarity a plus).
• Demonstrated experience managing budgets P&L accountability and financial reporting.

Skills & Competencies

• Proven operational leadership with a track record of delivering results across multiple departments simultaneously.
• Strong financial acumen with the ability to analyze data and translate insights into action.
• Exceptional communication relationship-building and conflict resolution skills.
• High emotional intelligence with the ability to lead diverse multi-generational teams.
• Proficiency in hotel technology platforms (PMS POS revenue management systems) and Microsoft Office Suite.

M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department.

M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Required Experience:

Director