Application Support Engineer — Blockchain Security & AI Automation

About the team/project The blockchain security team uses core blockchain technologies, smart contracts and other building blocks to create unique digital asset interfaces. They specialise in secure development, confidential computing technology and advanced cryptographic techniques. This is a unique opportunity to work on the future of the industry. Key Responsibilities Production Excellence & Stability Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of production applications and blockchain infrastructure. Environment Management: Oversee pre‑production and staging environments to ensure seamless delivery. Incident & Problem Management: Lead the triage of application alerts, conduct deep‑dive root cause analysis (RCA), and manage post‑resolution follow‑ups. Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes. AI & Automation Innovation Support Transformation: Apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting. Technical (Web 3 and Blockchain) Research Proactively keep abreast with updates on supported blockchains and DApps and demonstrate a sharp ability to deconstruct new blockchains or DApps to evaluate their impact on supportability. Requirements \"Support Nature\" mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability. Past job experiences in supporting applications. Hands‑on experience in using AI/LLMs to automate workflows, or infrastructure monitoring. Strong communication to bridge between end‑users and engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root‑cause data to engineers. Degree in Computer Science, Engineering, Information Technology or similar discipline. Knowledge in programming languages such as Rust, Python, Node.js or Golang. Nice to Have Blockchain/Web3 technical depth with hands‑on experience writing/deploying DApps in Solana or EVM. Practical experience with staking across blockchains. Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including birthdays, work anniversaries Work flexibility adoption – flexi‑work hour and hybrid or remote set‑up Aspire career alternatives through internal mobility program offering diverse scope Work perks: crypto.com visa card provided upon joining Benefits packages vary depending on region; additional details upon joining Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. #J-18808-Ljbffr Crypto.com