Scheduling Coordinator

Scheduling Coordinator

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.

The posted compensation range of $16.83 - $23.77 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.

Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance.

To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Check patients in at time of appointment, this includes but is not limited to verifying insurance, collection of copays, updating demographics, downloading medication list from ePrescribe, MSSP forms completions, scanning insurance card and verifying insurance, completion of HIPAA forms and creating a fee ticket for the clinical staff.
• Check patients out – this includes but is not limited to making a return appointment, collecting account balance, copays, co-insurance, creating recall, schedule appropriate imaging, labs, radiology, pulmonary tests with the appropriate hospital location and coordinate with upcoming appointment with physicians, creating patient portal tokens and explaining patient portal instructions, and directing the patient to the correct location to schedule imaging or hospital procedures.
• Scheduling and entering imaging and lab orders into EHR.
• Cross cover in all areas of scheduling and at all locations.
• Weekly recall report – Call the patients, schedule appointments with physician or for imaging and lab and send reminder card per guidelines.
• Receive and complete scheduling tasks within the practice management system.

Required

• None, upon hire

Preferred

• High School Graduate General Studies and 1-3 years One or more years in a medical office environment, upon hire or
• High School GED General Studies and 1-3 years One or more years in a medical office environment, upon hire

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.