Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive pay
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 1994 and is backed by decades of dedication, experience, and family legacy. As a second-generation State Farm agent — and now with my daughter also following in my footsteps — insurance and service run deep in our family. We’ve built a trusted, established office where relationships matter and teamwork drives success.

Our team includes seven full-time and one part-time member, many of whom have been with me for over two decades. That kind of tenure speaks volumes about the supportive, stable, and family-like culture we’ve built together. We’re also a dog-friendly office, home to four beloved boxers who add a little extra joy to the workday.

Community involvement is at the heart of what we do. We’ve proudly sponsored local youth sports teams for more than 40 years, reinforcing our commitment to giving back and helping others succeed. We’re looking for motivated, opportunity-driven individuals who want to grow their skills, their income, and their career. If you’re a self-starter who’s ready to work hard, learn, and build something meaningful, you’ll thrive in our office.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Mickey Parker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish highly preferred.