General Manager

Job Description

Job Description

Keller Executive Search is partnering with a growing, multi-location consumer-facing organization to hire an experienced General Manager. This is a hands-on leadership role responsible for the full performance of a location, from day-to-day operations and staffing to customer experience, sales targets, and financial results. It is an excellent opportunity for an operations leader who thrives on ownership, accountability, and building high-performing teams.

Our client operates in a fast-paced, service-oriented environment where consistency, standards, and customer satisfaction drive success. As General Manager, you will act as the local face of the business, ensuring every part of the operation runs smoothly while coaching your team to deliver strong, repeatable results.

This role offers genuine upward mobility. As the organization continues to expand, there will be opportunities for broader leadership responsibility, making it ideal for someone who wants to grow their scope and responsibility over time.

• Own the day-to-day operations of the location, ensuring smooth, efficient, and profitable performance
• Recruit, train, schedule, and develop a productive and engaged team
• Drive sales, revenue, and operational targets while managing costs and controlling budgets
• Deliver a consistently high standard of customer service and resolve escalated customer matters
• Monitor key performance metrics and take action to continuously improve results
• Ensure compliance with company policies, quality standards, and health and safety requirements
• Manage inventory, ordering, and vendor relationships as applicable to the location
• Report on performance, trends, and opportunities to senior leadership
• Foster a positive, accountable, and results-driven workplace culture

Requirements

• Proven experience managing the operations of a location, branch, or similar business unit
• Demonstrated success leading, coaching, and developing frontline and supervisory staff
• Strong understanding of P&L, budgeting, and driving sales and operational targets
• Excellent people-management, communication, and problem-solving skills
• Ability to work full-time and on-site in a fast-paced customer-facing environment
• Willingness to relocate for this role

• High school diploma or equivalent

• Experience in retail, hospitality, food service, or another multi-unit consumer-facing sector
• Track record of improving operational metrics and customer satisfaction scores
• Bachelor's degree in business, management, or a related field

• Experience overseeing multiple teams or aspiring toward multi-location leadership

Benefits

• Base salary of $85,000 to $100,000 annually
• Comprehensive health benefits
• Paid time off
• Relocation assistance available for this role
• Full-time, permanent, on-site position
  

Keller is a recruitment agency that provides services to clients ranging from startups and non-profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

To learn more about the firm and about our candidate services - please visit our website

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

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Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

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• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
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Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.