Events Coordinator

Addison Lee – Giving London Life a Lift Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. About Us Our strength lies in our employees and drivers—genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting‑edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point‑to‑point services (taxis and private hire cars), and business‑to‑business mobility solutions, ensuring seamless connectivity for millions of people every day. About the Role Working as part of a highly dedicated and professional Events Team, you will be responsible for processing phone and email bookings in line with company processes and procedures. You will collaborate with Operations teams, clients, and affiliates to deliver a first‑class service and an exceptional customer experience. Salary Up to £30,000 (DOE) Location Paddington Monday – Friday (occasional weekend(s) as per business need – flexibility required). WFH – 1 day per week Reporting Lines Reports to the Events Team Leader and Operations Director Main Accountabilities Work collaboratively with colleagues across the Events, Operations, Exec Control, and Car Control teams to ensure the successful delivery of events. Manage vehicle bookings from initial enquiry through to completion, ensuring all client requirements are accurately captured and fulfilled. Foster positive working relationships with internal teams, clients, and affiliates to support effective communication and service excellence. Contribute to a supportive team environment, sharing knowledge and assisting colleagues where required to achieve team objectives. Participate in team meetings and provide feedback to help improve processes, efficiency, and customer experience. Requirements Eagerness and willingness to learn. Excellent communication skills; verbal and written. Strong customer service abilities. Ability to work independently and as a team player. Highly organised with amazing attention to detail. Ability to manage multiple tasks and work under pressure. Proficient with Microsoft Word and Excel. Knowledge of the Shamrock (operating system) is desirable. Experience managing bookings and customer information is desirable. Benefits Salary of up to £30,000 Up to 5% bonus Life Insurance (Death in Service) 2 days paid volunteering leave per year Private Medical Insurance & Travel Insurance (after 1 year) Wellness Program Cycle to Work Scheme 33 days annual leave (incl. bank holidays) Extensive retail discounts via Each Person (e.g., 5% off most major supermarkets) Support with Professional Training and Qualifications via Apprenticeships Season Ticket Loans, discounted cabs and courier services (within London) Equality and Diversity Information Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee is also a Disability Confident employer and has made commitments to employ, keep and develop the abilities of disabled staff. #J-18808-Ljbffr