DMV - Examiner I Driver License - Greenville

Agency Dept of Transportation Division Job Classification Title Program Coordinator I (NS) Position Number Grade NC08 About Us It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work Please note that all positions close at 12:00 AM on the posted closing date. Identify customer barriers and recommend process improvements. Support digital modernization initiatives through testing new workflows and technology. Promote self-service and alternative service options when appropriate. Participate in continuous improvement activities. Support collection of customer feedback. Maintain operational readiness before opening each day. Participate in cross-training to improve office flexibility. NCDMV is centered on becoming an exceptional customer service organization and a great place to work. This transformation is an ongoing, iterative effort to realign staffing levels, improve service accessibility, reduce excessive wait times, and ensure customers can receive services where they live. Using a data driven methodology, NCDMV deploys staff across its statewide footprint, expands service hours in underserved areas, prioritizes staffing relief for high demand offices, and invests in new or expanded facilities where population growth has outpaced capacity. The Examiner I – Driver License position requires a strong customer-first mindset, ensuring every transaction delivers timely, respectful, and accurate service while identifying opportunities to enhance service delivery and streamline office operations. This includes anticipating customer needs, recognizing and addressing concerns before they escape, providing clear guidance to help customers navigate the licensing process, and ensuring North Carolinians receive accurate and timely assistance. Examiner I employees will maintain compliance with all North Carolina laws and will interpret regulations as well as Division policies while collaborating with colleagues and stakeholders to maintain consistency and alignment across regions. The candidate selected for this position will maintain professionalism in all customer interactions and uphold high service standards, which is essential to improving customer satisfaction and strengthening the Division’s reputation statewide. Effective communication Active listening Problem solving skills Patience Adaptability Willingness Integrity Positive attitude To ensure we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required. If selected for this position, the candidate will be required to report for orientation and their first week of employment to DMV Headquarters in Rocky Mount, NC. Hotel accommodation will be provided. This position is covered under the REAL ID Act. Applicants must meet the required qualifications: Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle-related offense and no more than 5 active points. The selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. This is a conditional offer subject to the results of the background check. There will be a cost associated with this process for new employees. No cost is associated with this process for existing DMV employees. RECRUITMENT Candidates must possess the education and experience that is associated with the classification to be minimally qualified. Additional information regarding Classification and Compensation within North Carolina State Government can be found here: NC OSHR: Classification and Compensation. Classification: Program Coordinator I Salary Grade: NC08 Salary Range: $39,244 - $68,679 Knowledge Skills and Abilities/Management Preferences Salary Grade and Salary Range: NC08 $39,244 - $68,679 Management prefers applicants with the following: Experience explaining policy, procedure and/or laws to educate customers or the public. Customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele. Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems. Work experience typing using a computer keyboard. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. #J-18808-Ljbffr NCDOT