Solutions Specialist

Job Description

Job Description

Benefits: 401(k)  •  Health insurance  •  Paid time off  •  Parental leave  •  Signing bonus

????  Flower Mound, TX 75028 (In-Person)

????  $28 - $31 per hour  +  $1,000 Sign-On Bonus

This Is Your Opportunity

If you are someone who thrives in fast-paced environments, excels at turning difficult conversations into real outcomes, and wants to be recognized and rewarded for it — this role was built for you.

At JCR, we are the recognized leader in post-judgment receivership in Texas. We have spent years building proprietary technology, refining our processes, and assembling a team of people who are serious about what they do. We are growing, and we are looking for Solutions Specialists who want to grow with us.

This is not an entry-level call center job. This is a skilled, salaried position with real earning potential, real advancement opportunity, and real impact on the people you speak with every day.

The Role

As a Solutions Specialist, you will handle inbound calls from individuals navigating court-ordered financial obligations. You will be the person who brings calm to a stressful situation, clarity to a confusing process, and a path forward when someone does not know where to turn.

You will assess each caller’s situation individually, exercise your own judgment to determine the right resolution strategy, and guide them to a committed payment agreement — all within a framework that sets you up to succeed. No scripts. No rigid playbooks. Just you, your skills, and the tools and training to back you up.

What You’ll Do

•  Handle 60–100 inbound calls per day and make a meaningful difference on every one

•  Independently assess each caller’s situation and determine the best resolution path within company guidelines

•  Explain court-ordered obligations, frozen accounts, and payment options in terms people can actually understand

•  Lead conversations with confidence and guide callers to commit to payment agreements during the call

•  Turn emotionally charged situations into productive outcomes through composure and skill

•  Ensure every agreement is compliant, enforceable, and accurately documented

What’s In It For You

We believe people who produce results should be taken care of. Here is what we offer:

•  $55,000 – $65,000 annual salary based on your experience — not a pay band you have to fight to move through

•  Year-end performance bonus that rewards what you actually accomplish

•  $1,000 sign-on bonus paid on your first paycheck

•  23 paid days off in your first 1–2 years — 10 vacation days and 13 paid holidays

•  Comprehensive medical and vision insurance

•  401(k) retirement plan

•  A clear path to advancement for people who perform — Lead Specialist and senior roles are filled from within

•  Company-supported philanthropy — we give back, and we do it together

  What You Bring

•  2+ years of experience in collections, customer service, call center, legal support, or financial services

•  The ability to lead a conversation and guide it toward an outcome — not just respond and hope for the best

•  Clear, confident communication under pressure

•  Emotional intelligence — you read people quickly and adjust your approach accordingly

•  A genuine drive to perform and be recognized for it

•  Accountability and follow-through as a personal standard, not just a job requirement

Why JCR

We are not a revolving-door call center. We are a specialized legal services organization with proprietary technology, a statewide presence across every Texas court district, and a team that is genuinely proud of what we do.

We invest in our people. We promote from within. We share in the success we create together. And we treat every person — our team members and the individuals we serve — with dignity and respect.

If you are ready to bring your skills to a place that will recognize them, develop them, and reward them — we are ready to meet you.

Requirements

•  High school diploma required; Bachelor’s degree preferred

•  2+ years of relevant experience required

•  In-person role — Flower Mound, TX 75028

•  Smoke-free workplace

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JCR is a people-driven organization operating in the legal services space, with a mission to bring clarity, efficiency, and respect to complex situations. We believe proactive communication and thoughtful execution can change the experience for everyone involved. By simplifying processes and treating individuals with dignity, our team works to create better outcomes — and a more human approach to challenging work.