Delivery Team Associate

Job Title

Delivers and installs kitchen and laundry appliances using a company-provided vehicle. Maintains records of deliveries and provides customer service on order and delivery issues. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week. If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver's license.

Preferred Qualifications

Prior experience delivering and installing appliances.

1+ years of experience operating material handling equipment.

Experience operating a box truck.

No more than 2 moving violations or 2 minor accidents in the past rolling 3 years.

Wholesale distribution experience.

Job Summary

Delivers and installs kitchen and laundry appliances using a company-provided vehicle. Maintains records of deliveries and provides customer service on order and delivery issues. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week. If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver's license.

Major Tasks, Responsibilities, and Key Accountabilities

• Provides exceptional customer service and addresses any concerns during delivery and installation.
• Loads, transports, and delivers kitchen and laundry appliances safely to customer homes or businesses.
• Installs appliances, ensuring compliance with manufacturer guidelines, building codes, and safety standards.
• Performs basic connections such as water, electrical, and venting during installation.
• Removes old appliances and disposes of packaging materials as needed.
• Troubleshoots basic installation issues and escalates when necessary.
• Follows the planned route for timely deliveries while adhering to traffic laws and safety regulations. Maintains delivery vehicle and follows safety protocols.
• Provides exceptional customer service by being polite and professional during deliveries.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

Work Environment

• Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.