MIAMI - Retail Sales Lead

TITLE: Retail Sales Lead

DEPARTMENT: Retail

REPORTS TO: Retail Sales Supervisor

LOCATION: Miami, FL

HOURS: Full time (>30 hours per week)


PAY TYPE: Hourly

PAY RATE: $18.00 / hour

FLSA STATUS: Non-exempt (eligible for overtime)

Role Summary

At the Museum of Sex, Retail Sales Lead supports the award-winning retail store, which carries "best-of" products, and is known as a trusted destination for all things sexual wellness and fun. The Lead, Retail Sales will work closely with the entire Retail team to ensure that Retail sales goals are achieved by taking an active role in training all new department hires and providing Associates with coaching.


Primary Job Responsibilities

• Be an example of guest service excellence for the Associates, Retail Sales and other departments
• Report all guest complaints and staffing challenges to the Senior Leadership Team, as needed
• Handle operational challenges as they occur
• Will be in rotation for department lead responsibilities (opening, running, and closing the Retail department)
• Take an active role in training all incoming new hires to the department
• Maintain appearance and functionality of the Retail area - partnering with management
• Stay up-to-date with product knowledge, pricing, and sales processes
• Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests.
• Perform additional duties as assigned

Employee Qualifications

• Have experience in retail operations or sales
• You have an exuberant, outgoing personality and you are eager to engage guests with a smile
• You have excellent communication skills, and the ability to speak and connect to all people
• You thrive working in a fast-paced, dynamic environment.
• You have the ability to work nights, weekends, and some holidays
• Strong work ethic and ability to work effectively as part of a team
• Multilingual is a plus!

Physical Demands / Work Environment

• The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
• Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to lift boxes and equipment.
• The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.