Complex Customer Service Manager

Complex Customer Service Manager

Position Title: Complex Customer Service Manager

Pay Rate: $99,600 - $124,500 (USCORE)

Multiple factors, including individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan.

Category/Shift: Salaried Full-Time

Physical Location: Delaware / Mt. Vernon, Ohio Complex

The Job You Will Perform:

• Responsible for providing overall direction and leadership to the customer support team in both facilities. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
• Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements.
• Provide significant process and/or product expertise, and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

The Skills You Will Bring:

• High school diploma or GED
• Preferred Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience.
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred eight or more years of customer relations experience in the Corrugated Box Industry
• Customer focus
• Timely decision making
• Managing and measuring work
• Motivating others
• Building effective teams
• Directing others
• Informing and managing conflict