Collections Agent (Salary + Bonus)

Job Description

Job Description

Location Preferred: Guadalajara, Jalisco or Guatemala City (Remote)

About Us:
We are a U.S.-based immigration law firm committed to helping families and individuals navigate their legal journeys with integrity and professionalism. We are currently seeking a dedicated Collections Agent to manage and follow up on past-due accounts while supporting our service delivery team to ensure that work is only performed on accounts in good standing.

Key Responsibilities:

• Contact clients with overdue balances to arrange payment and resolve outstanding accounts.
• Communicate proactively with clients about upcoming payment deadlines to prevent delinquencies.
• Coordinate closely with the service delivery team to flag accounts that are past due and pause services when necessary.
• Document all client interactions and payment commitments accurately and in a timely manner.
• Recommend accounts for escalated collection actions when needed.
• Meet and exceed monthly collection goals to qualify for performance bonuses.

Qualifications:

• 2+ years of experience in collections, billing, or accounts receivable.
• Excellent communication and negotiation skills, both written and verbal.
• Bilingual (Spanish/English) required.
• Strong organizational skills and attention to detail.
• Comfortable working across teams and with legal professionals.
• Familiarity with CRM and payment processing systems a plus.

What We Offer:

• Competitive base salary + monthly bonus incentives based on performance.
• Stable, full-time role with long-term growth potential.
• Supportive, mission-driven team environment.
• Training and onboarding provided.

Preferred Candidate Location:

• Guadalajara, Jalisco
• Guatemala City
  (Remote work)