Systems Engineer II
IGT, a Nevada Corporation
Responsibilities
The Systems Engineer II is responsible for the deployment, integration, support, troubleshooting, and optimization of IGT's enterprise gaming solutions in casino environments. This role serves as a technical subject matter expert across multiple infrastructure disciplines including Windows Server, Linux, SQL Server, virtualization, storage, networking, cybersecurity, cloud-enabled technologies, and containerized applications.
Working closely with customers, project teams, software development, product support, and third-party vendors, the Systems Engineer II delivers system implementations, upgrades, migrations, and operational support for critical casino management systems. The position requires strong analytical skills, a customer-first mindset, and the ability to resolve complex technical issues in high-availability environments.
This role offers exposure to a diverse technology stack and provides opportunities to develop expertise across gaming systems, infrastructure architecture, automation, virtualization, cybersecurity, and emerging technologies.
System Deployment & Integration
- Install, configure, upgrade, and support IGT gaming systems and related infrastructure.
- Execute software deployments, platform migrations, and infrastructure modernization projects.
- Configure and maintain Windows Server, Linux, SQL Server, virtualization platforms, and storage solutions.
- Support implementation of high-availability and disaster recovery solutions.
Infrastructure & Platform Support
- Troubleshoot complex system, application, database, and network issues.
- Perform system health assessments and proactively identify infrastructure risks.
- Support physical and virtual environments including VMware, Hyper-V, Nutanix, and cloud-enabled solutions.
- Monitor and optimize system performance, availability, and security.
Networking & Security
- Assist with troubleshooting enterprise networking technologies including routing, switching, VPNs, firewalls, load balancers, and network segmentation.
- Support cybersecurity initiatives, security hardening, vulnerability remediation, SSL/TLS implementation, and identity management solutions.
- Ensure adherence to gaming regulatory requirements and security standards.
Database Administration
- Deploy, configure, maintain, and troubleshoot Microsoft SQL Server environments.
- Support database migrations, backup and recovery operations, performance tuning, and disaster recovery processes.
- Utilize T-SQL and SQL troubleshooting techniques to support customer environments.
Automation & Continuous Improvement
- Develop and maintain automation tools, scripts, and operational processes using PowerShell and other scripting technologies.
- Participate in process improvement initiatives focused on efficiency, reliability, and customer satisfaction.
- Contribute to technical documentation, knowledgebase articles, SOPs, and deployment standards.
Customer Engagement
- Serve as a trusted technical advisor during customer implementations and support engagements.
- Communicate technical information effectively to customers, project stakeholders, and internal teams.
- Participate in on-call support, escalation management, and major incident response activities as required.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
- Minimum 3 to 5 years of experience supporting enterprise infrastructure environments.
- Experience with:
- Microsoft Windows Server administration
- Microsoft SQL Server deployment and administration
- Enterprise networking technologies
- Virtualization platforms
- Linux command line administration
- System troubleshooting and root cause analysis
- Strong verbal and written communication skills.
- Ability to obtain and maintain gaming licenses and security clearances as required.
- Ability to travel up to 15%, based on business needs.
Preferred Qualifications
Operating Systems
- Windows Server 2016/2019/2022/2025
- Red Hat Enterprise Linux, Rocky Linux, Ubuntu, or similar Linux distributions
Databases
- Microsoft SQL Server
- SQL High Availability and Disaster Recovery technologies
- T-SQL scripting and performance troubleshooting
Virtualization & Storage
- VMware vSphere
- Microsoft Hyper-V
- Nutanix AHV
- SAN and NAS technologies
- Ceph or enterprise storage platforms
Networking
- Cisco, Juniper, Dell, Aruba, Brocade
- Firewalls and VPN technologies
- HAProxy, F5, A10, NGINX, OPNsense
- DNS, DHCP, VLANs, routing, switching, and load balancing
Automation & DevOps
- PowerShell
- Python
- Git
- CI/CD concepts
- Infrastructure as Code principles
Cloud & Container Technologies
- Docker/Podman
- Kubernetes/OpenShift
- Container orchestration platforms
- Hybrid cloud infrastructure concepts
- AWS experience
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
Vacancy posted a month ago
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