Service Advisor

Pajouh Automotive Center is a trusted name in automotive services, committed to delivering exceptional customer experiences. We are now accepting applications for long-term, career-oriented service advisors to join our dedicated team.

We are looking for a full-time professional and friendly Service Advisor to create a world-class customer service experience for our clients. This role involves managing service appointments, accurately writing up vehicle problems, coordinating with technicians, and ensuring clear and effective communication with customers throughout the repair process.

Key Responsibilities:

• Create a world-class customer service experience
• Schedule service appointments and obtain customer and vehicle data prior to arrival when possible
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up customers' vehicle problems accurately and clearly on repair orders
• Test drive vehicles with customers as needed to confirm problems with or refer to a test technician
• Refer to service history, inspect vehicles, and recommend additional needed services
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
• Provide a complete and accurate written cost estimate for labor and parts
• Establish "promised time" and check with the dispatcher if necessary
• Obtain customers' signatures on repair order and provide customers with copies
• Make daily status calls to keep customers informed
• Facilitate follow-up processes and notify team leaders of incoming work
• Check on the progress of repairs throughout the day, contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
• Review repair orders to ensure that work is completed and additional work and authorization is noted
• Close repair orders as appropriate
• Keep service department forms, menus, and pricing guides up-to-date
• Explain completed work and all charges to customers
• Maintain customer information in accordance with current regulations

Qualifications:

• Strong customer service and communication skills
• Ability to work efficiently in a fast-paced environment
• Knowledge of automotive repair and maintenance is a plus
• Detail-oriented with strong organizational skills
• Ability to work collaboratively with team members and other departments

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• A supportive and collaborative work environment
• Ongoing training and professional development

How to Apply:

Interested candidates are invited to apply here and submit their resume and a cover letter detailing their qualifications and experience. Pajouh Automotive Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.