Voter Registration Section Manager

Job Description and Duties

The California Secretary of State’s Elections Division is seeking a qualified applicant to work as a permanent, full-time, Supervisor II in the Voter Registration Section.

Under the general direction of the Assistant Chief of the Elections Division, the Supervisor II is a second-level management position overseeing analytical and administrative roles and is responsible for providing management and direction over the Statewide Voter Registration System, VoteCal, program. Administers, organizes, and upholds the three areas of the VoteCal Program – Operations, Help Desk and Customer Service and Reconciliation and Cancellations Maintenance. Budget, personnel, records retention, contracts, and unit space management are also responsibilities of this position.

Desirable Qualifications:

• Experience writing and implementing Standard Operating Procedures (SOPs) for data entry, report generation, and system access to maintain database cleanliness.
• Demonstrated ability to oversee and prioritize staff assignments to ensure Division’s goals and objectives are met accurately and timely in accordance with applicable policies, procedures, laws and regulations.
• Skill in coordinating non-technical teams to systematically test new software updates or database features to catch bugs before launch.
• Demonstrated ability to effectively apply logic and creativity in decision making processes and the ability to develop, mentor, and motivate staff.
• Demonstrated ability to work independently with excellent follow-through on tasks and assignments, including the ability to analyze and solve complex problems and recommend an effective course of action and perform completed staff work.
• Effective communication and organizational skills.
• Utilize expert knowledge, principles, best practices, and established expectations to monitor, manage, and address personnel issues, concerns, and complex operations problems.
• Research, resolve, and respond to complex and sensitive correspondence and telephone and walk-in requests for election information.
• Establish and maintain procedures and expectations for managing staff performance and professionalism.

Supplemental Questionnaire: Candidates must submit a Supplemental Questionnaire responding to the questions below. Responses must be numbered in the same order as below. Each answer will be evaluated separately. References such as “see resume” will be viewed as an incomplete response. Please limit your entire response to no more than 2 pages using business professional font, font size and formatting. Application packets received without the Supplemental Questionnaire will be removed from the hiring process.

1. Identify a situation and methods that you have used to maintain and improve objectives of a program area and how you ensured priorities, goals, and assignments of a program team were completed timely and accurately.
2. Describe an experience where you led an organizational unit through a technology program change. Include your role, major activities, and lessons learned.

You will find additional information about the job in the .

Working Conditions

This position provides hybrid telework opportunities based upon the agency’s telework policy and business needs.

Special Requirements

Examination Information: Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link: Exam Bulletin - Supervisor II

There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website .

Education: When using education to meet minimum qualifications, please include all the required documents necessary to verify that you meet the minimum qualifications for this classification (i.e., degree, transcript, license, and certificate). Candidate may be required to provide transcripts prior to hire.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -

  Please follow the directions to respond to the Supplemental Questionnaire as directed above.