Branch Sales Manager

Job Description

Job Description

Overview

Lead team to develop and implement organizational strategies, policies, and practices that drive key organization results. Primary duties include overseeing, organizing, and coordinating sales strategies and resources to develop a culture of continuous improvement. 

Responsibilities

Customer Service

• Acknowledge, greet, and assist customers in a timely and professional manner
• Provide accurate fast in, fast out service for customers
• Identify the needs and provide the appropriate level of assistance to the customer
• Effectively research and resolve customer complaints and conflicts

Sales Management

• Design and drive sales strategies by partnering sales with marketing, purchasing, merchandising, and operations to increase sales and drive profitability.
• Oversee the branch sales plan to grow commercial sales.
• Oversee the development and management of key sales positions to ensure there is expertise in each of our markets.
• Coordinate with Human Resources to ensure sales compensation rates and ranges remain updated.

• Work with marketing team to ensure sustained use of effective marketing plans for core product groups to strengthen sales and market growth.

Leadership/Management

• Define employee responsibilities, monitor daily activity, and delegate or assign work as appropriate
• Prepare and distribute work schedules
• Challenge and develop employees’ performance, provide feedback, and hold direct reports accountable for their goals and job responsibilities
• Make recommendations for disciplining employees
• Ensure timely, accurate review of weekly time record reports and employee expenses for payroll processing
• Assist with candidate selection and interview process for new hires; make recommendations to hire
• Motivate employees and offer opportunity and reward appropriately
• Work with District Manager and/or Branch Manager and HR on potential employee terminations/employee issues; make recommendations to terminate employees
• Make recommendations to District Manager and/or Branch Manager regarding efforts to control employee turnover
• Prepare and present employees with quality and timely performance evaluations
• Oversee all store operations when the District Manager and/or Branch Manager is absent
• Manage quality and quantity of employee productivity
• Assist with determining staffing needs and requirements

Performance Expectations

• Excellent attitude and customer service skills
• Effectively research and resolve customer complaints and conflicts
• Do It Right the First Time - Strive to eliminate errors, prioritize work accuracy, seek opportunities to improve efficiencies

• Interact and communicate with supervisors, coworkers, and customers in a positive and professional manner
• Take responsibility for job performance of employees and overall customer satisfaction at their location
• Maintain a neat, clean store and yard appearance
• Practice good merchandising including setup and traffic flow
• Maintain inventory levels and notify appropriate person of out stocks
• Rotate stock
• Manage shrink by utilizing proper procedures for cull and damaged product
• Assist with physical inventory and cycle counts

Sales Skills

• Understand the marketplace
• Know product features
• Work to meet prospect customers’ needs
• Ensure departments are prepared daily for sales and promotions
• Work with District Manager and/or Branch Manager to develop and grow customer base and sales volume
• Share expertise with others

Business Growth/Development

• Assist the District Manager and/or Branch Manager in ensuring that the store operates at an acceptable yearly net profit and meets sales, gross margin, expense, and asset management goals
• View, monitor and interpret financial reports and data to assist in business decisions
• Ensure all sales are profitable and results in satisfied customers

Communication

• Ensure that all reasonable directives from the District Manager and/or Branch Manager are carried out in a timely and accurate manner
• Communicate regularly with the District Manager and/or Branch Manager regarding inventory levels, employee progress, safety, procedures, and general store efficiency
• Act as a coordinator between departments, focus efforts on efficient operations

Safety Expectations

• Comply with all safety policies and procedures and ensure they are understood and followed by employees
• Complete required monthly safety involvement
• Use proper PPE when required
• Maintain a safe work environment
• Be aware of surroundings at all times
• Always work safely

General Expectations

• Comply with all Company policies and procedures and ensure they are understood and followed by employees
• Develop new and existing skills through educational programs including, seminars, product knowledge training and clinics
• Willing to become a member of a committee/team for current or new programs to ensure their success
• Attendance at Company/store meetings is mandatory

Other duties may be assigned

Qualifications

• Education/Experience: Bachelor’s degree preferred but not required. 8 to 10 years industry, sales, and management experience.

• Language Ability: Effective communication skills both verbally and in writing with individuals inside and outside of the company
• Math Ability: Advanced math skills
• Reasoning Ability: Effective independent decision making and problem-solving skills. Must be able to analyze interpret financial reports and data.
• Computer Skills: Proficient keyboard and computer skills including Microsoft office and other Company and discipline specific software applications
• Certificates and License: Valid Drivers’ license acceptable to Curtis Lumber standards