Patient Care Coordinator (Dental Front Desk)

Job Description

Job Description

Join Our Team as a Front Desk Coordinator at McCart Family Dental!

Are you a friendly, organized, and experienced dental professional looking to make a significant impact? McCart Family Dental in Krum, TX, is seeking a dedicated Front Desk Coordinator to be the welcoming face and voice of our practice. If you have a passion for exceptional patient care and a minimum of one year of dental office experience, we invite you to join our valued team!

About the Role:

As our Front Desk Coordinator, you are the heart of our patient experience. You'll be the first friendly face our patients see and the warm voice they hear, setting the tone for their entire visit. Your ability to manage a busy front office with a smile, while ensuring smooth operations, is key to our success.

Key Responsibilities:

• Exceptional Patient Service: Greet and welcome patients with a warm smile, ensuring a positive first impression upon arrival and dismissal.
• Appointment Management: Efficiently schedule, confirm, and follow up on patient appointments, including managing no-shows and cancellations.
• Insurance & Billing: Accurately verify patient insurance, enter demographic information, collect co-pays, and handle cash transactions. You'll need a clear understanding of various insurance plans to ensure proper scheduling and billing.
• Communication Hub: Answer multi-line telephones, respond to patient questions and concerns with professionalism, and maintain clear communication both verbally and in writing.
• Office Operations: Operate standard office equipment, perform data entry for accurate patient billing, and scan patient information.
• Team Collaboration: Contribute positively to a team-oriented environment and assist with other projects/tasks as assigned.

What We're Looking For:

• Experience: Minimum of 1 year of experience in a dental office setting is required.
• Customer Service Excellence: A proven track record of providing outstanding customer service.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Prowess: Strong problem-solving abilities, high energy, and exceptional multi-tasking skills in a fast-paced environment.
• Technical Skills: Proficiency with dental software and standard office equipment.
• Positive Attitude: A positive contribution to our valued team approach and adherence to company dress and appearance requirements.

Why Join McCart Family Dental?

We believe in supporting our team members and fostering a professional, growth-oriented environment. We offer a competitive benefits package designed to reward your hard work and dedication, including:

• Competitive Base Salary
• Potential Bonus Structure
• Medical Insurance
• Vision Insurance
• In-House Employee Dental Plan
• Paid Time Off + Major Holidays
• Company Training & Professional Development
• Career Advancement from Within
• 401K

If you are ready to bring your skills and passion to a thriving dental practice, we encourage you to apply! We look forward to welcoming you to the McCart Family Dental team.