ServiceNow Administrator

OverviewWhen you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.About This OpportunityWe're looking for an experienced ServiceNow professional to design, build, and support innovative solutions that drive automation, efficiency, and reliability across our IT organization. This role offers the opportunity to work with cutting-edge ServiceNow technologies, collaborate with cross-functional teams, and make a direct impact on enterprise service management initiatives.ResponsibilitiesThis role requires the ability to design, build, implement and support solutions on the ServiceNow platform (enhancements, integrations, automation) by working closely with various teams within the IT organizationEnsure the solutions align with the company's strategic goals, comply with service management and ServiceNow best practicesIdentify opportunities to leverage automation to improve efficiency and reliability of ServiceNow solutionsStay up to date with the latest ServiceNow features, updates, and industry best practicesCollaborate with business stakeholders and analysts to understand functional requirements and translate them into technical solutionsDevelop comprehensive configuration designs, use cases, test conditions to support the successful implementation of initiatives and processesManage and resolve complex technical issues related to ServiceNowCreate and publish supporting documentation for all systems designed and implementedAbility to work independently as well as with team members to accomplish assigned tasksAbility to provide clear status updates and perform peer-to-peer code reviewsParticipate in on call rotations which require availability during off hours and holidaysQualificationsBachelor's degree in Computer Science, Information Systems, or a related fieldMinimum of 5 years of experience as a ServiceNow developer or administratorServiceNow Certified System Administrator (CSA) certificationExtensive knowledge of ServiceNow platform and its modulesAbility to understand complex technical and functional designs along with the ability to create and modify workflowsExperience with Business Rules, Client Scripts, UI Actions, ACL’s, Script Includes including advanced scripting for eachStrong JavaScript and JSON skills required specifically, when it comes to outbound and inbound integration calls that handle data being passed back and forth between systemsClear understanding of how REST interfaces work as it relates to ServiceNow communications with other tools and services, status codes, methods (GET/POST)Experience with common REST-related authorization patterns (OAuth, API keys, token-based authentication, expiry, and renewal)Ability to define endpoints, configure authentication, configure access control lists (ACLs), perform variable substitution, etc. within ServiceNowStrong problem-solving skills and ability to think algorithmicallyExcellent communication and interpersonal skillsFollowing Qualifications are a plus:Certified Application Developer (CAD) certification and/or Certified Implementation Specialist preferred preferredExperience with configuring Service Operations WorkspaceStrong analytic, planning, organizational and communication skills with the ability to provide concise business translation of technical requirements and descriptions.Experience working with HAM/SAM, Discovery/Service Mapping, CSM, Flow Designer/IntegrationHubStrong Microsoft Office Suite knowledgeInComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.*This position is eligible for the Employee Referral Bonus Program #LI-KH1