Access Representative-UCI Health Chapman Psychiatry-FT Day Shift

Who We Are UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459‑bed acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute‑designated comprehensive cancer center, high‑risk perinatal/neonatal program and American College of Surgeons‑verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit Your Role on the Team Position Summary Incumbent serves as first point of contact for patients in the ambulatory clinics. Enters patient data into the registration system and verifies insurance and/or third‑party coverage. Handles inbound and outbound calls to patients to effectively schedule, confirm, modify or cancel appointments as a result of operational changes or patient requests. Performs general clerical and reception duties. Required Qualifications What It Takes to be Successful Must possess the skill, knowledge and ability essential to the successful performance of assigned duties Must demonstrate customer service skills appropriate to the job Minimum 6 months experience working in a customer service position plus 6 months in a call centre setting/clinical setting with high call volume; OR 12 months experience working in a call centre Demonstrated experience using office equipment such as a printer, copier, fax, scanner Demonstrated experience using multi‑line telephone system Demonstrated experience using a computer, including data entry and retrieval Ability to make simple calculations and perform simple math Ability to maintain a work pace appropriate to the workload Ability to establish and maintain effective working relationships across the Health System Ability to effectively read, write and speak English Preferred Qualifications Knowledge of university and medical centre organisations, policies, procedures and forms Demonstrated knowledge of medical terminology Demonstrated knowledge of insurance programmes and/or government programmes Demonstrated experience working with a patient registration software system Demonstrated experience working in registration, scheduling and/or authorisation process Demonstrated experience working in a hospital or medical office setting Bilingual skill in Spanish or Vietnamese or Chinese Total Rewards We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits. Conditions Of Employment The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Employment Misconduct Legal Right to Work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E‑Verify Pre‑Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: Closing Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti‑Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honouring unique experiences, perspectives and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at View email address on click.appcast.io or at View phone number on click.appcast.io, Monday – Friday from 8:30 a.m. – 5:00 p.m. Consideration for Work Authorization Sponsorship Must be able to provide proof of work authorization #J-18808-Ljbffr