Dispatcher

Impact Fire Services At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.When you join Impact Fire you will receive:Competitive compensationPay is on a weekly cycle, every FridayCareer Advancement OpportunitiesCompetitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidaysCompany paid short and long-term disabilityImmediately vested in our 401(k) company matchFull-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.Exceptional guidance and support from our managersCollaborative culture & environmentRobust training opportunities with company reimbursement upon achieving required licensingApprenticeship programs for fire sprinkler, fire alarm and inspection positionsOpportunity to work alongside some of the best talent in the fire protection industrySummary The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager.The Dispatcher will be responsible for having a strong focus on customer service/support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.Responsibilities Include: Performing triage on incoming customer calls.Scheduling service for customers as necessary.Dispatching technicians to perform service at customer sites as necessaryAnswer phone calls, text or email messages.Provide customer support as necessary.Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping and note taking.Requirements Include: Strong customer service skillsAbove average typing speedStrong grammatical and spelling skillsCompetency with Microsoft Office SuitePleasant and professional phone mannerNeatness and organizational skillsExcellent listening and communication skillsThe ability to manage multiple prioritiesAbility to work simultaneously in multiple platformsA strong work ethic and professional appearanceAbility to adapt to a changing environmentAbility to work well with co-workers and superiorsAbility to thrive in fast-paced organizationSatisfactory results in a company mandated criminal background check and drug testThe ability to fit in with our culture of teamworkAn ability to quickly learn new tasksSuccessful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.Employment with an Equal Opportunity Employer (EOE) including disability/veterans.Pay Type: HourlyHiring Min Rate: 22 USDHiring Max Rate: 28 USD