Help Desk Technician

Serve as the first point of contact for Level 1 technical issues Troubleshoot and resolve basic hardware, software, connectivity, and access-related problems Communicate with end users to understand issues and walk them through resolutions Document issues and resolutions appropriately Escalate more complex technical problems to the appropriate support teams Manage multiple support requests while prioritizing issues based on urgency and impact Provide professional, customer-focused support during overnight operations Must-Haves Entry-level IT Help Desk, Service Desk, Desktop Support, Technical Support, or similar hands-on IT experience Experience troubleshooting basic hardware, software, workstation, connectivity, login/access, or peripheral issues Strong verbal and written communication skills Ability to communicate technical information clearly to non-technical users Strong multitasking and prioritization skills in a high-volume environment Customer-service mindset combined with actual technical troubleshooting ability Comfortable working an overnight schedule Plusses Restaurant, retail, hospitality, or other high-volume IT support experience Previous experience supporting multiple locations or remote end users Experience working in a ticketing/help desk environment #J-18808-Ljbffr