Director of Facilities

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon,Walmart.com,Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visitpattern.comor View email address on click.appcast.io has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We are looking for a Director of Facilities to lead the strategy, operations, and optimization of Pattern’s warehouse facilities and physical infrastructure. This role will oversee the ongoing operations and maintenance of our warehouse locations, while leading facility expansions, renovations, build-outs, and new warehouse launches to support Pattern’s continued growth. It combines day-to-day facilities and maintenance leadership with hands-on ownership of vendor performance, safety/compliance, and space readiness.This is a full-time remote position that requires approximately 30% travel to Pattern’s U.S. warehouse locations.

What is a day in the life of a Director of Facilities?

• Oversee daily facilities operations including maintenance, security, janitorial, and vendor management in partnership with the lease management team
• Develop and execute a facilities and reliability strategy aligned with company growth, including space planning and workplace design
• Manage budgets, capital expenditures, and cost optimization initiatives across facilities
• Lead office expansions, renovations, and build-outs in partnership with internal stakeholders and external vendors, ensuring spaces are truly operationally ready — not just construction-complete
• Establish preventive maintenance discipline, escalation routines, and vendor follow-up so facility risks are surfaced early and driven to closure
• Ensure compliance with all safety regulations, building codes, and environmental standards (OSHA, NFPA, electrical/life-safety, permitting)
• Partner cross-functionally with IT, People Ops, Safety, Real Estate/Construction, and leadership to enhance the employee workplace experience

What will I need to thrive in this role?

• Significant leadership experience in facilities management, maintenance/reliability, workplace operations, or a related field
• Proven experience managing small and large office or site environments, preferably in a high-growth or tech company
• Proven experience leading the launch of new office spaces or facilities, including site selection support, design, construction coordination, and operational readiness
• Strong knowledge of building systems (HVAC, electrical, plumbing) and vendor management
• Demonstrated ability to evaluate, redesign, and optimize existing facilities to meet evolving business needs, improve employee experience, and drive cost and space efficiency
• Experience managing leases, budgets, contracts, and capital projects
• Ability to identify technical, safety, and compliance risk, know when to bring in outside experts, and drive issues to closure
• High EQ and excellent leadership and communication skills with the ability to influence cross-functional stakeholders
• Strong problem-solving mindset with a proactive, data-driven approach to decision making
• Willingness and ability to travel as needed to support site readiness and vendor coordination

What does high performance look like?

• Facilities operations run smoothly with minimal disruptions and high employee satisfaction
• Projects (build-outs, expansions, upgrades) are delivered on time and within budget, with clean handoff and no late surprises
• Strong vendor relationships and preventive maintenance discipline that drive quality service and cost efficiency
• Continuous improvement in workplace experience, safety, and operational efficiency
• Proactive identification and resolution of facility risks or inefficiencies, with the right issues escalated to leadership and the rest resolved independently

What will make me stand out during the interview process?

• Experience in Amazon RME, fulfillment, sort center, AMZL, Sub Same Day, distribution, logistics, manufacturing, robotics, parcel, ecommerce, or other high-throughput operating environments
• Experience with conveyors, sorters, MHE, dock equipment, building systems, fire/life-safety coordination, electrical safety, controls, WCS/WES interfaces, or automated material handling environments
• Experience developing PM programs, scorecards, inspection routines, vendor standards, critical-spares processes, and maintenance operating mechanisms
• Experience with greenfield launches, brownfield retrofits, tenant improvements, startup readiness, or network expansion
• Familiarity with OSHA, NFPA, electrical safety, insurance review, permitting, facility inspections, and industrial safety practices
• Military, engineering, technical operations, or field leadership background

We are looking for individuals who are:

Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with a hiring manager
• Video case study interview with the Operations and Facilities/Reliability team
• Onsite interviews with panels of department leaders
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples - PM compliance gains, launch timelines, scorecard improvements, and risk closure
• Be ready to talk about how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Be prepared to talk about specific examples of site launches, facilities turnarounds, or maintenance/reliability programs you've built or led

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:-

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.