Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency on January 1st, 2017, and today we’re a strong team of five. As a proud University of Washington alum, I’ve built this office around one core belief: we win together. Whether it’s winning for the office, for our customers, or for each team member and their family, collaboration is the heartbeat of our culture.

What truly sets my agency apart is the unique dynamic of working alongside my brother’s office in the same building and staying closely connected with my father’s agency. With three offices working together, our team has access to multiple sources of training, mentorship, and support. It creates an environment rich with knowledge, diverse experience, and shared success.

Before becoming an agent, I was a team member myself, so I understand firsthand what it takes to thrive in this role. That’s why I’m fully committed to giving my team the tools, coaching, and encouragement they need to be successful—not just professionally, but in life overall.

I also offer health benefits, a strong focus on work-life balance, and reimbursement for licensing costs. If you’re looking for an agency where you’ll be supported, challenged, and truly valued, this is the kind of team where you can grow and thrive.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ej Silvers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish or Vietnamese preferred.