Passenger Service Supervisor

Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Passenger Service Supervisor will have primary oversight of the fast‑paced airport passenger service environment providing quality passenger service, ticketing, check‑in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. What You Will Be Doing Assist passengers with check‑ins, verification, gate information, baggage claims and other passenger issues in the airport; maintain a positive attitude and enthusiasm. Host self‑service kiosks and verify passengers’ documents prior to boarding aircraft. Interpret identification labels along with baggage and cargo routing. Ensure that all work areas are organized and functional (check‑in, lobby, gate, baggage). Other responsibilities in the gate area include making announcements, checking baggage, and assigning. Safety, Security, Wellbeing and Compliance You have a responsibility to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members and prohibits misuse of alcohol and drugs with regular testing to enforce the Substance Misuse Policy. What We Are Looking For Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram. Computer skills are required as you will be using computer‑based systems to perform some of your primary job. Ability to read, write and speak English proficiently, excellent communication skills. Must have a positive, can‑do, upbeat personality, able to remain calm under pressure. Ability to stand for long periods of time at the ticket counter and gate check‑in. Diversity and Equal Opportunity Menzies Aviation is a committed equal opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented and everyone feels valued and can reach their full potential. #J-18808-Ljbffr