Program Manager

Lead a Team That Changes Lives

We're seeking a dynamic, mission-driven leader to oversee our Assertive Community Treatment (ACT) teaman evidence-based program supporting individuals with serious mental illness in the community.

As Program Manager, you'll guide a multidisciplinary team delivering high-impact, community-based care that reduces hospitalizations and helps people build stable, independent lives.

This role is ideal for a leader who thrives in fast-paced environments, values teamwork, and is passionate about improving systems of care.

What You'll Do

Team Leadership & Supervision

Supervise and support a multidisciplinary team (therapists, nurses, case managers, peer specialists)

Provide clinical and administrative oversight

Coach staff to manage complex cases and crisis situations

Foster a culture of accountability, collaboration, and resilience

Program Operations

Ensure fidelity to the ACT model and best practices

Monitor caseloads, staffing ratios, and service delivery

Oversee scheduling, coverage, and daily team meetings

Manage program performance metrics and outcomes

Quality & Compliance

Ensure compliance with state, federal, and payer requirements

Prepare for audits and maintain documentation standards

Implement continuous quality improvement initiatives

Community & System Coordination

Collaborate with hospitals, courts, housing providers, and community partners

Support referrals, admissions, and transitions of care

Represent the program in community meetings and stakeholder groups

Why This Role Matters

You'll directly impact both client outcomes and staff retention

You'll shape team culture in a high-need, high-impact setting

You'll have the autonomy to improve systemsnot just maintain them

What We're Looking For

Independent clinical license (LCSW, LPC, etc.)

35+ years of experience in community mental health or ACT (or similar programs)

Prior supervisory or leadership experience strongly preferred

Strong crisis management and decision-making skills

Ability to balance clinical, administrative, and operational demands

What We Offer

Competitive salary & Bonus

Clinical supervision and leadership development opportunities

Supportive executive leadership and manageable span of control

Autonomy in program management

Generous PTO + holidays

The Kind of Leader Who Thrives Here

Calm under pressure and confident in crisis situations

Able to support staff without micromanaging

Organized but flexible in a constantly changing environment

Passionate about serving high-need populations

Committed to building and retaining strong teams

People Encouraging People