Inside Sales Representative

Join our team as an Inside Salesperson, where you will be responsible for engaging with inbound leads—no cold calling required. You will answer inquiries, resolve issues, confirm sales, and elevate problems as needed. This role requires interaction with hundreds of customers each week to sell Lawn Programs and related services while ensuring a best‑in‑class customer experience. To succeed, you must be confident, fully engaged, a team player, and bring a positive, enthusiastic attitude to work every day. *NO COLD CALLING* *ELIGIBLE FOR BONUSES AND COMMISSIONS* Responsibilities Customer Service Excellence: Process inbound and outbound contacts in a courteous, timely, and professional manner. Provide excellent customer service by listening to customers, understanding their needs, and achieving budgeted close rates. Generate Revenue: Drive revenue by understanding and interpreting customer requirements, providing technical information, and developing accounts. Account Management: Accurately obtain and enter data to provide complete information and assist the customer/prospect in a professional manner. Follow up on Estimates: Follow up on current and previous year estimates in a timely manner. Escalation & Resolution: Escalate customer issues to the appropriate staff or managerial team for resolution as needed. Utilize Technology & Systems: Use systems and technology effectively to complete account management tasks, follow scripts, policies, and procedures. Quality Assurance: Maintain and improve quality results by following standards and recommending improved procedures. Continuous Learning: Attend meetings and training, review all new training material, and stay up to date on changes in program knowledge, systems, and processes. Qualifications Excellent customer service skills, including empathy and active listening. Strong closing techniques and confidence in closing sales with a customer‑centered approach. Excellent organizational, oral, and written communication skills. Strong computer and systems skills with ability to quickly and accurately input data. Self‑discipline and ability to work independently with minimal supervision. Previous sales experience preferred. Aptitude for problem‑solving and negotiation. Adaptability to thrive in a fast‑paced environment with frequent changes and ambiguity. High reliability with regular attendance and punctuality. Continuous development through technical training and use of outside resources in computer/marketing/agronomy and customer service expected. Basic agronomics/horticulture knowledge a plus. Education and Experience Minimum of high school diploma or equivalent. Familiarity with computer and Windows PC applications and ability to learn new and complex computer system applications. 2+ years in sales and/or landscaping industry ideal. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Ability to stoop and bend. Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status. #J-18808-Ljbffr Virginia Green