Member Services Attendant - Summer 2027

Shore Lodge Whitetail LLC

Job Description
Job Description
Description:
MEMBER SERVICES SUMMARY:
Our Member Services Team ensures that our members’ and their guests’ requests and needs are fulfilled at 5 Star/4 Diamond service level. Every member of the team is responsible for conveying a positive and unforgettable service experience. Our Member Services team holds responsibility for the following: Recreation equipment, fitness center/tennis pavilion and poolside service, transportation, concierge and outdoor services. A key part of every associate’s responsibilities is to serve as a Shore Lodge/Whitetail ambassador, engaging the guest and other associates at every opportunity.
STANDARD SPECIFICATIONS:
Frequent weekend and holiday work. Varied hours of operation.
WHAT YOU GET TO DO:
Greet and welcome members to the facilities in accordance with our Forbes level of service
Assist members with the orientation of Whitetail Club and all its facilities and amenities
Maintain the general cleanliness of the Fish & Swim Club and Clubhouse exterior and interior, Whitetail Club Park, game rooms, workout facility and indoor tennis pavilion
Assist members with fishing, mountain biking, Nordic skiing, sledding or other outdoor activities
Maintain the pool, hot tub and locker rooms with towels, organize chairs, umbrellas and tables
Maintain Whitetail Club transportation vehicles
Perform valet parking if requested and fulfill transportation requests for members
Assist the Marina and Guest Services when needed
Monitor the Club amenities for cleanliness and orderliness
Adhere to Company policies, procedures, and standards
Perform other duties and responsibilities as assigned
Be knowledgeable in Club events and programs
Requirements:
WHAT YOU NEED TO BE SUCCESSFUL:
Relevant Forbes/AAA, 3/4 star/diamond service experience in a like property
High School Diploma or equivalent Education
Ability to multi-task while providing superior customer service
Ability to convey an exemplary level of service by communicating effectively with and receiving information from members, guests and coworkers
Possess a clean driving record and valid driver’s license
General knowledge of all Microsoft Office Applications
Previous Guest Service Experience

Vacancy posted 17 days ago

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