Command Center Specialist

Command Center Specialist

The Command Center Specialist is located within WCSA's Command Center, Support Services Department of the Public Safety Division. The Command Center provides on a 24 hour per day, 7 days a week emergency response services to include critical incidents, emergency notification responses, communications, critical incident support team assistance, tactical support, database access, and record communications services. The incumbent works on a rotating or fixed shift. The Command Center Specialist reports to the Assistant Manager, Support Services.

Responsibilities

• Provides communication support by handling routine radio and telephone communications.
• Independently provides communications tactical support in potentially life threatening situations in coordination with District of Columbia emergency personnel.
• Monitors WCSA activities via CCTV and radio to ensure compliance with established safety and security rules and regulations
• Notifies and dispatches the appropriate law enforcement authority in cases of emergencies such as fire and bombings/bombs threats.
• Assists in analyzing and evaluating security systems data in order to assist in prevention or protection against hazardous and criminal activity.
• Maintains current contact list of essential personnel for emergency.
• Monitors security alarm and CCTV systems to guard against theft and/or damage to WCSA employees, clients and property.
• Performs computerized access control functions for space secured through the Integrated Access Control system.
• Documents and maintains shift activity in Command Center database.
• Receives and answers calls relating to lost property and assists with location of such property.
• Dispatches work assignments with other Security Services personnel in support of WCSA efforts in monitoring and regulating building access.
• Performs a variety of related tasks and duties as assigned.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience in security/law enforcement, preferably as a Special Police Officer.