Customer Relations QA Supervisor — Lead Quality & Training
HMSA
HMSA is seeking a QA Supervisor for its Customer Relations team in Hawaii. The role oversees quality assurance across the contact center, monitors live and recorded interactions, and ensures compliance with scripts and standards. You will lead a team of Customer Relations Business Specialists, coach agents, and drive continuous improvement initiatives. Minimum qualifications include a Bachelor's degree or equivalent, 3 years in a call center/QA environment, 1 year in leadership, plus strong #J-18808-Ljbffr HMSA
Vacancy posted 2 days ago
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