Supervisory Health Tech (Optician) - Houston
US Department of Veterans Affairs
Optical Shop Manager
Duties include, but are not limited to the following:
Customer Service & Patient Assistance: Greets customers entering the Optical Shop, responds to inquiries, and guides product pricing, availability, and estimated delivery timelines for eyewear.
Supervisory Leadership & Personnel Management: Oversees all personnel functions related to Optician staff, including supervision, performance oversight, and daily operational management.
Workload Coordination & Team Oversight: Assigns duties, distributes workload, and monitors task completion to ensure efficient workflow and adherence to established operational procedures.
Frame Selection & Product Expertise: Actively assists customers with frame selection and product upgrades while maintaining comprehensive knowledge of available frames, lenses, and coatings.
Eyewear Fitting & Optical Services: Performs eyewear measurements, fittings, adjustments, and basic repairs while accurately documenting services and patient interactions in the CPRS system.
Communication & Follow-Up: Manages customer communications, coordinates follow-up actions, and ensures timely resolution of customer needs and service requests.
US Department of Veterans AffairsVacancy posted 2 days ago
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