Head Cashier

Cashier – & The Wolf (The Cocktail Hour)

Location: 1104 Decatur Street, New Orleans, LA
Department: Front of House
Reports to: General Manager and Management Team

The Cashier at & The Wolf plays an essential role in delivering a polished, welcoming, and efficient guest experience. This position is responsible for accurately processing guest transactions, assisting with orders, maintaining a professional point of sale (POS) station, and supporting the overall flow of restaurant operations.

The ideal candidate is personable, detail-oriented, dependable, and comfortable working in a high-volume restaurant setting. A successful Cashier understands that every guest interaction is an opportunity to reflect the restaurant’s standards of hospitality, quality, and service.

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Provide clear, accurate information regarding menu offerings, pricing, and daily specials.
• Assist guests with questions and requests while maintaining a friendly and composed demeanor.
• Handle guest concerns professionally and communicate issues to management when appropriate.
• Ensure every guest interaction reflects the service standards and personality of & The Wolf.

• Accurately enter orders and process payments using the restaurant’s POS system.
• Handle cash, credit cards, and other approved payment methods with care and accountability.
• Provide accurate change and receipts and follow established cash-handling procedures.
• Maintain an organized cash drawer and assist with opening and closing checkout procedures.
• Communicate transaction discrepancies or POS issues to management promptly.
• Ensure orders, modifiers, and special requests are entered correctly.

• Maintain a clean, organized, and presentable cashier station throughout service.
• Communicate clearly with kitchen and front-of-house team members to ensure accurate and timely order execution.
• Assist with takeout orders, packaging, and order verification as needed.
• Stay knowledgeable about current menu items, pricing, and modifications.
• Support the team with stocking, cleaning, and other front-of-house duties as needed.
• Follow all restaurant policies, sanitation procedures, and safety standards.

• Arrive prepared, punctual, and ready for each scheduled shift.
• Maintain a professional appearance and a positive, team-oriented attitude.
• Work efficiently during busy service periods while maintaining accuracy and attention to detail.
• Communicate effectively with management and fellow team members.
• Contribute to a collaborative workplace where hospitality, accountability, and consistency are priorities.

• Previous cashier, restaurant, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic math skills and a high level of accuracy when handling transactions.
• Familiarity with POS systems preferred; training can be provided.
• Ability to multitask and remain composed during high-volume service.
• Strong attention to detail, organization, and follow-through.
• Flexible availability for evenings, weekends, and holidays as business requires.
• Commitment to maintaining high standards of cleanliness, professionalism, and hospitality.

• Ability to stand and move for extended periods.
• Ability to bend, reach, and lift routine restaurant supplies as needed.
• Ability to work in a fast-paced restaurant setting while maintaining focus and efficiency.

At & The Wolf, every position contributes to the overall guest experience. The Cashier is expected to bring consistency, attention to detail, and genuine hospitality to every interaction while supporting the team in delivering a seamless restaurant experience.