Pharmacy Operations Manager

Overview Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations and administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsibilities Operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating needs and proactively offering services to provide the best experience when using the pharmacy. Enhances customer experience by focusing on healthcare services. Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications, counting, and verification where allowed by law. Completes patient and physician calls under the supervision of a pharmacist. Assists with healthcare service offerings including administering vaccines and health screenings where allowed by law. Within policy guidelines, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on time and holds others accountable for efficient workflow. Prepares, files reports and records required by the company and government agencies under the direction of the Pharmacy Manager or pharmacist. Manages core pharmacy workflow and drives excellence in operations. Coordinates daily schedule of activities and ensures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, ensures compliance and execution of all business administrative activities and inventory management tasks that do not require licensure. Manages annual inventory preparation. Drives new technology/process rollouts, champions change, and coordinates action planning. Ensures proper operation and maintenance of department equipment and safeguards recordkeeping and security in collaboration with the Pharmacy Manager. Adheres to Good Faith Dispensing policy during all applicable prescription-dispensing activities and understands the role in ensuring the elements of Good Faith Dispensing are met. Maintains and applies knowledge of asset protection techniques. Supports diversion monitoring and reports concerns to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist and adheres to company policies and the Continuous Quality Improvement Program. Ensures accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows up with insurance companies and medical providers and participates in third-party audits. Supports Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service. Manages Community Outreach Portal and coordinates, at the direction of the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including discipline decisions and recommendations. Follows constructive discipline policies and ensures compliance with state and federal laws. Maintains technician accountability for attendance and timeliness; drives engagement and action planning to improve performance. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors training completion and follows policy for scheduling and training. Identifies gaps in operations knowledge and supports team members through hands-on training or learning modules. Assists Pharmacy Manager in monitoring licensures, registrations, and certifications are active and compliant; uses Walgreens resources to document licensure status. Ensures proper procedures for selection, recruitment, record retention, and training as required by company policy and law. Training & Personal Development Maintains PTCB certification and current certifications as required. Maintains and enhances knowledge related to pharmacy and healthcare; pursues professional development and follows performance improvement plans as directed. Obtains necessary certifications and training such as LTMP e-modules as required by the Company. Seeks professional development by monitoring performance, soliciting feedback, and using a mentor or coach. Communication Communicates with the pharmacy team; relays messages from support centers and other key emails. Participates in store/pharmacy meetings, including brief daily huddles and weekly check-ins with the Store Manager. Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). One year of work experience as a pharmacy technician in a retail or hospital setting. Fluent in reading, writing, and speaking English (except in Puerto Rico). Willingness to work a flexible schedule, including evenings and weekends. Willingness to obtain active immunization certification within 90 days of hire (except in some locations). Preferred Qualifications Previous people management/leadership experience. Previous Walgreens experience with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is provided to promote pay transparency and equal employment opportunities. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range will depend on geography, skills, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit the Walgreens benefits page: Salary Range: Hourly #J-18808-Ljbffr Walgreens