Virtual Assistant - Technical & Website Support Specialist at The Digital Navigator Casper, WY

Virtual Assistant - Technical & Website Support Specialist

The Digital Navigator – Casper, WY.

Overview

We are seeking a versatile, tech‑savvy Virtual Assistant to join our team as a Website & Technical Support Specialist. This role is perfect for someone who thrives at the intersection of customer support, website management, and technical troubleshooting.

You will be the Swiss Army Knife of our operations—helping clients with CRMs, WordPress, e‑commerce, and automation while providing proactive tech support to keep everything running smoothly. If you love solving technical puzzles, optimizing websites, and making digital tools work seamlessly, this role is your playground.

Who This Is For

This role is NOT for freelancers juggling multiple clients, nor is it for people who hide when things get tough. This is for a professional who values stability, takes ownership of their internet/power reliability, and communicates proactively.

Schedule & Location

• Availability: Full‑time, Monday–Friday.
• Hours: 8:00 AM – 5:00 PM CST.
• Location: Remote / Work from Home.

Website & E‑Commerce Management

• WordPress Maintenance: Update content, plugins, and themes.
• Page Builders: Such as Divi and Elementor.
• E‑Commerce Operations: Manage WooCommerce stores, process orders, and troubleshoot payment gateway issues (e.g., ThriveCart, Keap Payments).
• Debugging: Fix broken links, plugin conflicts, “white screen of death,” and slow loading times.
• SEO: Meta tags, alt text.

Technical & CRM Support

• Platform Management: Troubleshoot workflows, automations, and integrations in CRMs like GoHighLevel or Keap.
• Integrations: Assist clients with API connections, third‑party tools, and data migrations.

Email Marketing

• Monitor and optimize automated campaigns, list management, and deliverability.

Customer Service & Documentation

• Client Support: Provide empathetic, responsive tech support via chat, email, or calls to resolve login problems and payment failures.
• Content Creation: Create training materials (video tutorials, FAQs) to help clients self‑serve.
• Documentation: Document processes for recurring issues to streamline operations.

Qualifications

Must‑Have Skills

• Experience: 2+ years as a VA focused on technical support or website management.
• WordPress: 2+ years hands‑on experience updating themes/plugins, troubleshooting errors, and optimizing performance (caching, compression).
• E‑Commerce: 2+ years experience with platforms like WooCommerce, ThriveCart, or Keap Payments.
• Email Marketing: 1+ year experience with systems like ActiveCampaign, Mailchimp, or GHL.
• CRM Fluency: Technical ability in at least one CRM (e.g., GoHighLevel, Keap, HubSpot) including API/integration troubleshooting.
• Communication: Excellent written/spoken English.
• Hardware: Functional video camera and clear microphone required for all meetings.
• Reliable Internet: Primary internet connection, backup connection (data/hotspot), and a plan for power outages (generator or a nearby cafe/coworking space you can relocate to immediately).

Preferred Skills (Nice to Have)

• Experience with page builders (Elementor, Divi, Beaver Builder).
• Basic HTML/CSS knowledge for quick fixes.
• Familiarity with SEO tools (Yoast, Google Search Console).
• Experience with automation tools like Zapier or Make (Integromat).
• Prior work with membership sites (MemberPress, Kajabi).

Mindset & Culture

• Customer‑obsessed: You prioritize clear, kind communication.
• Tech‑curious: You stay ahead of trends and enjoy learning new tools.
• Detail‑oriented: You spot patterns others miss and document processes diligently.
• Radical Transparency: You never overpromise. If a task will take 3 hours, you don't say “1 hour” just to please us. You give realistic estimates and stick to them.
• Resourceful but Vocal: You research solutions first, but you know when to ask for help to save time.

How to Apply

We are looking for attention to detail. Please follow these instructions exactly.

1. Subject Line: Include this in your subject line: “I am your tech‑savvy VA – let's do this!” (Applications with other subject lines will not be accepted).

2. Message Content:

• Confirm your availability for 8 AM – 5 PM CST.
• Include a paragraph about your personal experience with customer service and digital marketing.

3. Attachments:

• Attach your resume and work experience.
• Include a 2–3 minute video demonstrating:
  • A customer support scenario where you turned a frustrated client into a happy one.
  • A short pitch on why you are the perfect fit for this role (highlight your tech skills).

Note: No AI‑generated applications. We want to hear your authentic voice and personality.