Line Service Agent

Job Title

The Lee County Port Authority is seeking an energetic, highly motivated individual to join a great team with Base Operations at Page Field.

About Us

Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 160,000 aircraft operations in 2025. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities. Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11.1 million passengers in 2025 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to more than 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. The anticipated hourly starting rate for the ideal candidate is $19.31.

The Position

We are searching for someone who is:

• A quick learner: Eager and able to learn our processes and master new skills quickly.
• Customer-centric: Puts pilots and passengers first, providing friendly and professional service.
• Resilient: Comfortable working outdoors in all weather conditions.
• A strong communicator: Able to provide clear and concise instructions and communicate effectively with the team and clients.
• A problem-solver: Approaches challenges proactively and takes initiative to find solutions.
• A team player: Works collaboratively and is committed to contributing to a positive team environment.

Minimum Qualifications

• High school diploma or general education degree (GED)
• A valid Florida driver's license within 30 days of hire
• A minimum of one year of work experience in customer service or aviation related experience preferred
• Must possess above-average customer service skills and have the ability to effectively communicate with others at all times
• Position requires individual to work varying shifts, including days, nights, weekends, holidays and "on-call" scheduling, as necessary
• Schedule restrictions may apply during seasonal timeframes

Key Responsibilities

• Communicate effectively with pilots, flight crews, passengers, and tenants, to coordinate aircraft servicing
• Operate fuel trucks and perform fueling of fixed-wing and rotary aircraft in accordance with industry standards, manufacturer specifications, and Lee County Port Authority fuel program procedures
• Perform aircraft ground services including lavatory service, tire pressure checks, ground power unit operation, and general aircraft servicing
• Assist with towing aircraft on the ramp and into or out of hangars using appropriate tugs and tow bars; secure aircraft in tie-down areas
• Marshal aircraft and direct aircraft to designated parking areas
• Inspect airfield materials and operating conditions and report discrepancies and assist with disabled aircraft or airfield emergencies as directed
• Escort private and commercial personnel unfamiliar with airport grounds to ensure compliance with safety and security requirements
• Perform minor building maintenance (restroom cleaning, spill cleanup); assists with groundskeeping (mowing, painting); and monitors email daily for essential communications
• Collaborate with the maintenance team on landscaping and facility preservation projects, such as mowing, trimming, and painting, as operational needs dictate
• Perform other duties as assigned

Emergency Response/Recovery Activities

Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.

Overview of Benefits

The Port Authority participates in the Florida Retirement System (FRS). Employees have the option of choosing between two retirement plans:

• FRS Pension Plan – traditional retirement plan that offers a guaranteed monthly benefit upon vesting requirements
• FRS Investment Plan – benefit is based on contributions made to the account and on investment performance. Both plans require eligible employees to contribute 3% per paycheck, while the employer contributes 13.59% for regular class or 37.74% for Special Risk, and 32.60% for Senior Management Service Class (SMSC).

The Port Authority offers two plan choices for all full-time employees, their legally married spouse and their dependents. Coverage begins the first of the month following their date of hire.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account(s)
• Life /AD & D Insurance
• Additional Life Insurance
• Short Term Disability
• Long Term Disability
• Direct Deposit
• Other Programs

The Port Authority offers a generous amount of paid time off in addition to 11 paid holidays, and 1 personal day.