Information Technology Technician

Information Technology Technician

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology Technician in the Bureau of Enterprise Infrastructure and Operations, Services, and Support Division. This position provides internal customer support as a part of the Pennsylvania Liquor Control Board (PLCB) Service Desk Team which services an organization that generates $2.8 billion dollars in wine and liquor sales via more than 600 Fine Wine & Good Spirits retail store locations throughout the Commonwealth of Pennsylvania. The PLCB Service Desk is the single point of contact for service and support dealing with hardware, software, and procedural Point of Sale (POS) issues as well as all IT-related issues. This position will be assigned to the day shift, which provides support to agency personnel. Apply with us today!

Description Of Work

This position supports the Pennsylvania Liquor Control Board by providing first level technical assistance for a wide range of hardware, software, networking, and Point of Sale systems. It ensures that store personnel and public users receive accurate troubleshooting, help, and clear guidance. As an Information Technology Technician, you will perform the following duties:

• Call Handling: Maintain availability in call management tools and record all interactions in ServiceNow
• Issue Diagnosis: Interview clients, collect details, and perform tests to identify the source of problems
• Technical Troubleshooting: Resolve hardware, software, networking, VPN, printer, scanner, and POS system issues
• Account Support: Use Active Directory to reset passwords, unlock accounts, and assist with system access
• Remote Assistance: Use remote desktop utilities to troubleshoot PCs, registers, and related equipment
• Hardware Coordination: Place service calls, track vendor work, and arrange replacement of failed equipment

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 9:00 AM to 5:00 PM, with alternating work schedule, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, with the exception of reporting to the Flank Drive Building 4 days per month, and as operational needs dictate. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

Qualifications

Minimum Experience and Training Requirements:

• One year of experience as an IT Help Desk Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance; or
• One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one-year apprenticeship in the IT technical support field; or
• An associate degree in an IT field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

Examination Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Benefits

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See the total value of your benefits package by exploring our benefits calculator. Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.

Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.

Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. Eligibility rules apply.