Urology Billing Representative

Job Description

Job Description

Aeroflow Health – Urology Billing Representative

Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

Within Aeroflow, there are 4 main divisions: Urology, Diabetes, Mom & Baby, & Sleep. Each division specializes in a specific set of medical supplies aimed to treat a medical diagnosis or the symptoms of that diagnosis.

• Aeroflow Urology focuses on incontinence products such as diapers, underpads, and catheter supplies
• Supplies are shipped directly to more than 100,000+ patients a month across the nation who have medical insurance and a urinary incontinence diagnosis
• Aeroflow Urology is a leader in the incontinence industry. With a focus on outstanding customer service, Urology has maintained a 4.9 out of 5 star average on over 7000+ Google reviews
• The Urology Billing team specifically addresses denied claims that are sent to insurance for payment, provides medical documentation to insurance carriers, addresses insurance audits, and so much more

Your Primary Responsibilities

We are currently seeking a Urology Billing Representative.

The duties and responsibilities for this role include:

• Performing analytical work of denied claims
• Research insurance payer requirements
• Solving problems and finding innovative solutions
• Ability to prioritize multiple responsibilities
• Making and receiving calls with a professional demeanor
• Understanding reimbursement policies
• Comfort with technology
• Monitor reports to identify trends, concerns, and/or areas of improvement
• Discuss findings with the potential of reporting up to management
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Required Qualifications:

• 2 years recent work history

Desired Qualifications:

• Bachelor’s degree from accredited university (any field)
• Prior work experience in healthcare or health insurance

What we look for

We are looking for a highly motivated, talented individual with the following qualities:

• Detail oriented & critical thinker
• Excellent customer service skills
• High level of organization
• Strong decision maker
• Strong communicator
• Flexible and adaptable
• Empathetic, compassionate, inclusive

What to expect in the first 30 – 60 days:

• First 30 days you will be training on:
  • 4 major internal programs
  • Basic & complex strategies for resolving a insurance claim denial
  • Key metrics & KPI’s
  • Compliance rules & regulations
  • Training is a combination of modules + one on one with supervisors and billers
• After 30-45 days, you will be responsible for working an assigned billing report independently, answering phone calls independently, as well as the attending and contributing to the following meetings:
  • Frequent one on one prioritization and Q&A sessions with supervisor
  • Weekly all team meetings with all Urology Billing members
  • Bi-monthly meetings with relevant support teams as needed
• Expect about 25% of your time to be spent collaborating; 75% of time to be spent working independently

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification