Senior Manager of Software Engineering - Sales Copilot

Senior Manager of Software Engineering

When you mentor and advise multiple technical teams and move financial technologies forward, it's a big challenge with big impact. You were made for this. As a Senior Manager of Software Engineering at JPMorganChase within the Commercial and Investment bank Digital & Platform Services, Data Analytics, you serve in a leadership role by providing technical coaching and advisory for multiple technical teams, as well as anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights influence budget and technical considerations to advance operational efficiencies and functionalities.

JPMorganChase is hiring top talent to join the growing Commercial & Investment Bank Technology organization within Digital & Platform Services / Data Analytics, building production AI agents on NEO that leverage the firm's scale, data, and full-service advantage to deliver measurable impact across the Commercial & Investment Bank and Payments. As a Senior AI Application Engineer, you'll design, productionize, and operate LLM-powered agents on NEO (the firm's agent runtime PaaS on AWS/Azure), partnering closely with business, product, and engineering teams in a fast-paced environment.

Job Responsibilities

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Design and ship production agents on NEO across the federated portfolio, owning them from prototype through production.
• Build retrieval that holds up in production: Graph RAG combining knowledge-graph traversal with vector search, plus chunking, ranking, and grounding strategies that keep answers accurate and auditable.
• Design agent memory: episodic and semantic memory organized as memory nodes, with recall, summarization, and decay policies tuned per use case.
• Own organizational context management assembling entitlement-, lineage-, and tenant-aware context so each agent reasons over only what it's allowed to see.
• Compose multi-agent workflows using A2A, and integrate tools and data through MCP servers (Bitbucket, Confluence, Databricks, Kubernetes, Snowflake, Splunk).
• Build and run evals: task-level and end-to-end agent evaluations, regression suites, LLM-as-judge, and quality/safety gating before release.
• Deploy and operate solutions on public cloud (AWS and, or Azure) with strong SDLC, security, resiliency, and observability practices.
• Partner with product and business partners across CIB and Payments to turn use cases into shipped, supported agents.
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team

Required Qualifications, Capabilities, and Skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise
• Experience leading teams of technologists
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s) - Strong programming skills in Python, with deep knowledge of data structures, algorithms, machine learning, data mining, information retrieval, and statistics.
• Hands-on experience building LLM-powered or agentic applications in production, including tracing, evaluations, and guardrails.
• Deep proficiency with Kubernetes and Amazon EKS, micro-VM isolation (e.g., Firecracker, Kata Containers, gVisor), and sidecar architectures, with proven experience designing defense in depth across the stack: network and mTLS, workload identity, fine-grained authorization, runtime isolation for untrusted or adversarial workloads, and application-level guardrails
• Practical RAG experience retrieval quality, embeddings, and vector stores; Expert knowledge of at least one of: AWS, Azure, Kubernetes.
• Knowledge of data management and data model design; real-time processing using both SQL (e.g., Postgres) and NoSQL stores (e.g., OpenSearch, Redis).

Preferred Qualifications, Capabilities, and Skills

• MS in Computer Science, Statistics, Mathematics, Machine Learning, or related field (or equivalent experience).
• Experience with agent frameworks or runtimes, A2A, or MCP. Agent memory design (memory nodes, episodic/semantic memory) and organizational context management.
• Knowledge graphs and graph databases used for retrieval. Graph RAG a strong plus.
• Understanding of LLM fine-tuning and small language model inference.
• Ability to develop full-stack products using modern JavaScript/TypeScript frameworks (e.g., Next.js, Svelte) for agent UIs (AG-UI, NEO UI SDK).
• Experience working in the financial or payments domain at a large institution (Investment Banking, Markets, Securities Services, or adjacent).
• Knowledge of high-performance languages such as Go or Rust