Sales Associate - Style Guide (Weekend availability)

The Style Guide is responsible for delivering exceptional customer experiences while contributing to the showroom’s overall sales goals. As a brand ambassador, the Style Guide ensures each customer feels valued and supported, providing personalized service and expert advice on products, fit, and styling.  

RESPONSIBILITIES:  

Sales Excellence  

• Drive individual sales performance by meeting or exceeding daily and weekly sales targets.  

• Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.  

• Manage customer appointments and walk-in consultations, delivering personalized and professional service.  

• Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).  

• Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.  

Customer Experience  

• Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards.  

• Assist customers in selecting and customizing garments to meet their specific needs and preferences.  

• Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach.  

• Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively.  

• Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement.  

Fittings and Alterations  

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.  

• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner .  

• Collaborate with tailors to communicate customer requirements effectively.  

• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.  

• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.  

Operational Support  

• Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards.  

• Assist with inventory management, including receiving, organizing, and restocking merchandise as needed.  

• Maintain accurate records of sales, alterations, and customer interactions.  

• Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey.  

Team Collaboration  

• Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals.  

• Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates.  

• Share feedback and ideas with the team to improve showroom performance and customer satisfaction.  

• Support new team members by sharing knowledge and best practices.  

Product Knowledge  

• Stay up-to-date on the latest product offerings, fit options, and tailoring techniques.  

• Act as a trusted resource for customers seeking advice on menswear trends and styling.  

• Ensure accurate communication of product details and customization options to customers.  

REQUIREMENTS:  

• 1+ years of experience in retail or customer service, preferably in fashion or a customer-focused environment.  

• Strong interpersonal and communication skills with a passion for delivering exceptional customer service.  

• Enthusiasm for menswear, fashion, and styling.  

• Ability to work collaboratively in a team environment.  

• Proactive problem-solving skills and a solution-oriented mindset.  

• Strong attention to detail and organizational skills.  

• Flexibility to work evenings, weekends, and holidays based on showroom needs.  

• Proficiency in iOS and basic MS Office applications.  

WHY WORK AT INDOCHINO:  

• Collaborative Environment: Join a supportive team where your contributions are valued.  

• Professional Growth: Develop your skills in a dynamic retail environment with opportunities for advancement.  

• Customer Focused: Be part of a company that prioritizes exceptional service and empowers its team to deliver memorable experiences.  

• Innovative Brand: Represent a leader in custom menswear, offering cutting-edge products and services.