Resolution Specialist

Resolution SpecialistScott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we've grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.Our teams are driven, collaborative, and committed to delivering results.We are seeking a motivated Resolution Specialist to join our Plano, TX-based team. This role is bonus eligible up to $1400/monthPosition SummaryAssist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.Essential Duties and ResponsibilitiesAct as initial point of contact for consumers contacting the Firm to resolve debt collection mattersNegotiate payment arrangements based on Firm and client standardsMake outbound calls manually and via the Firm's dialer system to attempt to collect consumer debtsFollow with consumers on missed and returned paymentsExhibit customer service standards consistent with all quality assurance expectationsMeet all monthly collection and production goalsMaintain knowledge of and follow all laws and regulations governing debt collectionMaintain knowledge of the legal process to aide in the collection of debt and education of consumers as neededMinimum Qualifications (Knowledge, Skills, and Abilities)Two years of experience in a high-volume call centerThird party/legal debt collection experience preferredEffective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usageStrong negotiation skillsProficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet researchAbility to multi-task and manage time effectivelyAbility to be flexible to adapt and act quickly when urgent matters require itAbility to maintain professional working relationships in a highly competitive environmentAbility to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competenciesAbility to maintain confidentialityEligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.401(k) with employer match