BARTENDER - RESTAURANT/BAR

Bartender Position at Hyatt House Philadelphia/King of Prussia

The Hyatt House Philadelphia/King of Prussia, an upscale extended-stay hotel, is looking for the next talented individual to join our team as Bartender of our H-Bar! We are located directly across from the King of Prussia Mall and greet guests with 147 guestrooms and suites in addition to our first floor H-Bar, an indoor pool/whirlpool, and more than 3,000 square feet of event space. Our Bartender would be providing alcoholic beverages to our guests at the H-Bar open from 4pm-11pm each evening.

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do.

Bartenders make a long-lasting impression and greatly influence the total guest experience. Creating a positive environment for guests while they enjoy cocktails, liquor, wine and other beverages and bites is imperative. The primary responsibility of a Bartender is to deliver and exceed guest expectations while serving cocktails, liquor and other guest requests. The bartender is also responsible for maintaining the cleanliness of the bar, memorizing food, cocktail and wine list menus, and completing any other tasks requested by management.

Your day-to-day:

• Observe customers as they enter the bar area and ensure that they are greeted promptly and seated in a timely and friendly manner.
• Verify ID and age of guests when necessary.
• Know how to make traditional and classic cocktails, as well as specialty cocktails listed on menu.
• Check in regularly with every guest to ensure satisfaction with food and drinks.
• Accept guest payment, process credit card charges and make change.
• Demonstrate a thorough knowledge of food and beverage products, menus and promotions.
• Handle an assigned house bank and follow all cash handling procedures as per LodgeWorks standards.
• Record and balance receipts properly; close all checks daily.
• Complete all opening and closing side work.
• Communicate all allergy and dietary restriction information when applicable.
• Maintain pre-batched cocktails, liquor inventory, wine inventory and bar supplies.
• Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Build rapport with regular customers to create a positive atmosphere.
• Comply with certification requirements as applicable to position, including Alcohol Awareness, Food Handlers, Safety, etc.
• Abide by all federal, state and corporate food and alcohol laws and policies.
• Maintain stock, cutting and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Immediately report any equipment or bar maintenance problems to the Manager.
• Ensure that tips are properly reported for tax purposes.
• Maintain cleanliness in all areas of the bar, including counters, sinks, utensils, glassware, shelves and storage.
• Memorize food, cocktail and wine list menus.
• Providing customer service to LodgeWorks standards during the dining experience.
• Assist in any other tasks as requested by management.

Who you are:

• A team player with a heart for hospitality.
• An excellent communicator.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Experienced in using a POS.
• A plus: At least 1 year of previous bartending experience.

Benefits:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.