Manager | Engineering Operations

Job Description

Job Description

Manager of Engineering Operations 

New York, New Jersey or Massachusetts 

Remedy is an independent, full-service healthcare real estate company providing acquisition, development, leasing, management, and strategy consulting services across the United States. Headquartered in Chicago, we are the largest private owner of healthcare properties in the country. Our national presence enables us to offer the right solutions in the right place. Our team is always thinking ahead. Real estate minds trained on where healthcare is going, with bright ideas on how to get our clients there. If you’re one of those bright minds, we’d like to meet you.

Job Summary  

The Maintenance Operations Manager position encompasses a wide range of duties associated with the total care of the assigned assets that represent a major investment by the company. These responsibilities are continuous, 24 hours a day, 365 days a year.

Responsible for the daily maintenance operations across multiple buildings including providing technical and building system guidance and training to building maintenance staff. Ensure all work is done in accordance with company maintenance policies, procedures and safe work practices and is consistent with service promise standards. Provide input on budgets, manage schedules of maintenance staff and be the technical bridge between Real Estate Managers and maintenance staff.

Responsibilities:

• Serve as the primary technical contact for local engineering teams; create relationships and maintain open communication with all local teams and provide professional support as needed. 
• Act as technical advisor on potential capital projects. Help local teams determine need for repairs versus replacement
• Assist with capital budgets and future capital planning to help identify timelines for major equipment replacements. 
• Review property condition reports for new acquisitions and identify areas of concern
• Assist local teams with coordination and oversight of outsourced/contracted vendor work/construction activities, ensuring economic, quality results are completed in a timely fashion. This includes the review and approval of scope of work, bidding, scheduling and supervision of all work through completion. As needed tour construction sites and participate in construction meetings
• Assess properties and advise on potential loss prevention measures to be implemented both from a preventative maintenance perspective and weather events
• Help develop general standards of maintenance to be implemented across portfolio (work order systems, preventative maintenance schedules, property inspection checklist, safety protocols, building procedures, etc.)
• Be a resource to local teams with all building operations and help facilitate standards to ensure the teams operate, inspect, maintain, service and repair all mechanical (HVAC), electrical, lighting, plumbing, life safety and ancillary systems and equipment, safely and within intended designs, for the facilities and their structures
• Be a resource to local teams with all operations of the building (HVAC, BAS, MEP, etc)
• Coordinates, arranges and supervises or provides for the completion of corrective and preventive maintenance and/or repairs. Operate, program and maintain EMS and preventive maintenance systems for assigned properties. Initiates, implements and tracks special/service contracts
• Work with local teams to maintain an adequate inventory of all parts, materials and supplies necessary for the operation of the facilities and their systems and equipment
• Assure that proper tools, test equipment, safety/protective gear/equipment and technical literature are available to local teams and used to perform required tasks
• Ensure local teams keep all mechanical and storage areas in a clean and orderly fashion
• Responds and interacts with tenants as required to address and resolve any building issues. Interacts with subcontractors to ensure compliance with Remedy Building Rules, safety regulations and other contractual obligations
• Walk buildings when needed (including vacant spaces) with local engineers and property managers and document building conditions and areas of improvement
• Ensure local teams maintain the facilities’ compliance with governmental regulations (i.e. ADA, CFC, OSHA and OSHA training, etc.)
• Assist in organizing continuing education and training opportunities for engineering teams
• May perform other duties as assigned by Manager.

Qualifications: 

• Ability to travel (20-30%) throughout United States required
• 7+ years of direct or related experience and/or equivalent experience/education
• Prior experience in leading personnel and work associated with the maintenance of commercial buildings is preferred
• Prior experience working independently with little or no supervision preferred
• Ability to handle multiple tasks, manage time effectively, establish workflow priorities and work independently
• Able to physically perform duties at the speed, mobility, and force necessary to the task
• Proficient in Microsoft based software

• Excellent oral communication skills
• Possess appropriate and competitive level of experience and education to perform job
• Prior employment history that demonstrates the ability to work in a fast-paced, high-intensity environment while managing multiple tasks and priorities, producing accurate results in a highly organized manner

Now is a great time to join our growing team at Remedy! You will work side-by-side with firm leadership to serve clients and build the business, having a direct impact on the firm’s success. We offer competitive health benefits: Medical, Dental, Vision, Life (including spouse & child), 401K, STD/LTD, Parental leave, AD&D, Tuition Reimbursement and Commuter benefits. We offer flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.