Technical Writer

Technical Writer

We are seeking a highly experienced IT Technical Writer with a strong background in telecommunications, infrastructure, and technology strategy. This role involves documenting technical policies and procedures, mapping complex systems and business processes, and developing clear, concise SOPs and technical documentation across IT and engineering environments, and IT, architecture review, and change management governance. The ideal candidate can work well independently with cross-functional teams.

Key Responsibilities

• Create and maintain clear, user-centered technical documentation including Standard Operating Procedures (SOPs), network design documentation, technology assessments, IT policies and governance documents, and strategic roadmaps.
• Lead or support efforts to map end-to-end business and technology processes across telecommunications, IT systems, and enterprise networks. Gather input from subject matter experts and engineers to develop detailed documentation for both technical and non-technical audiences.
• Translate complex technical concepts into actionable documentation.
• Document results of Proof of Concept (PoC) evaluations, RFPs and RFP responses, and technology trials.
• Maintain document standards, templates, and version control using modern tools (e.g., Microsoft 365, Visio, Google Suite).
• Work independently to manage project timelines and deliverables without direct supervision.

Required Qualifications

• 5+ years of experience in telecommunications, IT, or network engineering environments, with direct involvement in documentation, solution delivery, and strategy.
• Strong experience writing SOPs, technical guidelines, RFPs, IT policies, governance and business process documentation.
• Proven ability to lead documentation for RFPs, system integration projects, and cross-functional initiatives.
• Proficiency with process mapping tools such as Microsoft Visio or Lucidchart.
• Familiarity with SDLC methodologies (Agile, DevOps, Waterfall).
• Excellent writing, editing, and communication skills.