Senior Client Services Specialist

We are looking for a Senior Client Services Specialist to join our team in a Contract role. This 12-week opportunity is ideal for a client-focused specialist who can manage commercial portfolio support, strengthen exhibitor and stakeholder relationships, and help deliver high-quality event experiences. The position combines day-to-day service coordination with process improvement, cross-functional collaboration, and occasional travel to support on-site event operations.Responsibilities:• Act as the main point of contact for assigned commercial accounts, delivering responsive support and building strong client relationships throughout the event lifecycle.• Create and carry out outreach efforts that keep clients informed, address questions early, and encourage greater participation and satisfaction.• Gather input from exhibitors and internal partners, review service workflows, and recommend practical changes that improve the overall customer experience.• Work closely with cross-functional teams to coordinate service delivery, resolve issues efficiently, and maintain smooth operational execution.• Travel to event sites as needed to oversee service areas, support floor operations, and help ensure a well-organized experience for clients and attendees.• Partner with contractors and external vendors to align service expectations, support event execution, and maintain productive working relationships.• Contribute to the preparation and review of exhibitor service materials, ensuring information is clear, accurate, and aligned with event policies and safety requirements.• Assist with financial and account-related activities such as billing coordination, reconciliations, and other support tied to client service operations when needed.