Bilingual / Spanish Inbound Customer Service Representative

Position: Bilingual / Spanish Inbound Customer Service Representative Schedule: Mon‑Fri 9:00 AM – 5:30 PM or Mon‑Fri 10:00 AM – 6:30 PM About Us: Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs. Industry experience is not required. We provide an in‑house training program. No experience necessary. Responsibilities: Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs. Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’). Greet customers in a courteous, friendly, and professional manner using company specific procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Answer billing questions by talking through components of customer accounts. Required Skills: Time Management Skills: the ability to organize and manage multiple priorities. Outstanding organizational skills and great attention to detail. Ability to multi‑task in a fast‑paced environment is a requirement. Computer savvy: above average working knowledge of telephonic and CRM systems is important. Proficient in English/Spanish – Bilingual – preferred not necessary. Compensation: Starting hourly base rate + Bonus(es) – $17.00 Benefits: 401(k) with employer match 401(k) matching Medical insurance Vision insurance Dental insurance Disability/life insurance Paid holidays Paid time off (PTO) Service time awards Paid training Health savings account Flexible schedule Health insurance Life insurance Disability insurance Location: On‑Site 4919 Memorial Hwy, STE 160 Tampa, FL 33634 Job Type: Full‑time Pay: $17.00 /hr Supplemental Pay Types: Bonus(es) Spiff(s) Ability to commute/relocate: Tampa, FL 33634: Reliably commute or planning to relocate before starting work (Required) Motivational Note: ¿Te apasiona proporcionar experiencias excepcionales al cliente? Si es así, ¡nos encantaría saber de ti hoy! #J-18808-Ljbffr